Boston Partners PLC / Kuriftu Resorts Training & Development Manager Jobs in Ethiopia

Boston Partners PLC / Kuriftu Resorts Training & Development Manager Jobs in Ethiopia


Job Description

  • Boston Partners PLC would like to invite a qualified candidate for the following vacant position.

    Overview/Basic Function:

  • The Training & Development Manager is responsible for ensuring the training and development needs of the operations department are met to create a consistently high level of guest and associate engagement.

  • The position will support Boston Partners’ Talent & Culture (HR) function by performing all other duties within the department, as assigned by the Director of Operations, and he/she will maintain the highest levels of integrity and confidentiality. The training & development manager will be responsible for scheduling and facilitating existing training programs, implementing new training programs and ensuring that all Kuriftu Resorts training and development standards are met.

    Job Role:

  • Maintain complete knowledge of and comply with all departmental policies, SOP’s and organizational culture

  • Provide professional expertise and support in the design, development and implementation of all talent development initiatives and training issued by Boston Partners / Kuriftu Resorts.

  • Develop training & development resources and SOP’s

  • Ensure that all Kuriftu Resorts training resources are available, maintained and being utilized by associates.

  • Facilitate engaging, informative, and relevant training sessions to our associates.

  • Assign and support new associates on boarding and training plans, ensure all associates are receiving the relevant and mandatory training within their introductory period.

  • Conduct training needs analysis, develop and implement departmental and individual training plans and measure success.

  • Develop dashboards and track, document and communicate metrics and analytics related to training activities to Director of Operations and Division Heads.

  • Develop and distribute the monthly training calendar to business units.

  • Coordinate trainers needed for various programs utilizing training team and department managers.

  • Maintain accurate records of participants in each training session.

  • Establish and implement all forms of training and learning that are most effective in our current environment.

  • Serve
    as primary point-person for information, questions, concerns, inquiries and on-going dialogue to ensure maximum participation, attendance and effectiveness.

  • Conduct service audits in operational departments to ensure our service standards and training sessions are exceeding expectations

  • All other duties as required.

    Job Requirements

    Qualifications:

    Experience:

  • Minimum of five years’ experience as a hospitality trainer or training and development supervisor/manager. Hotel operations experience is also preferred.

    Education:

  • Bachelor's degree in hospitality, hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience.

    General Skills:

  • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

    Technical Skills:

  • Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.

    Language:

  • Required to speak, read and write English, with fluency in other languages preferred. Bi-lingual is a plus.

    How to Apply

  • Qualified Applicant you can submit your Non-Returnable CV in person to Boston Partners office at Bole, Boston Day Spa Bldg 4th floor Or you can send the soft copy of your Cv through

  • thomas.mekonnen@kurifturesorts.com

  • For more information: +251 116184360


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