BitPesa Customer Service Associate Jobs in Nigeria

BitPesa Customer Service Associate Jobs in Nigeria



BitPesa is a pan-African platform redefining how businesses make payments to and from sub-Saharan Africa. Focused on using cutting-edge block chain technology to increase efficiency across markets, BitPesa opens corridors for business payments and trade between Africa and the rest of the world.


As the Customer Service Associate, you will be at the forefront of servicing our clients. Your role will entail maintaining and strengthening new and existing client relationships by providing excellent customer service.


Responsibilities


  • Help promote a customer-centric approach at the Company by setting high standards for client support, relationship management and customer happiness
  • Effectively collaborate with key internal stakeholders - Sales, Finance/Trading, Customer Support, Compliance and Product
  • Support and improve the entire customer journey from onboarding to post-trade execution
    Respond to client inquiries within defined SLAs
  • Handle any issues reported by clients and escalate, when necessary
  • Proactive outreach to clients to ensure there is client retention, and satisfaction
  • Assist in continuously deepening existing client relationships
  • Adhere to the SOPs and compliance standards set internally
  • Help identify and fix inefficiencies in current workflows and processes
  • Act as an effective liaison between BitPesa and its clients, given you are the daily point of contact for the clients
  • Display a high level of emotional intelligence and step into a leadership role when required


    Requirements


  • Young professional who is ambitious and passionate
  • Ability to understand and help promote customer-centric vision at BitPesa
  • Excellent interpersonal, communication and listening skills
  • Creative problem solver and sound decision-maker with the ability to work independently with minimal
    guidance
  • Excellent organizational skills with the ability to prioritize and multitask, when required
  • Strong attention to detail
    Love helping customers and able to maturely handle all customer temperaments
  • Advanced Microsoft Office and Google Suite
  • Tools skills along with the willingness and ability to become familiar with Company-specific sales tools/software
  • Passionate about our mission to redefine how businesses make payments to, from and within Africa
  • Willingness and ability to work weekends, when necessary
  • University degree
  • Proficiency in French / Spanish will be an added advantage


    How to Apply


    Interested and qualified candidates should apply online by 28th February, 2019


    For more information and job application details, see; BitPesa Customer Service Associate Jobs in Nigeria


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