BitPesa Customer Account Associate Jobs in Nigeria

BitPesa Customer Account Associate Jobs in Nigeria



BitPesa is a pan-African platform redefining how businesses make payments to and from sub-Saharan Africa. Focused on using cutting-edge block chain technology to increase efficiency across markets, BitPesa opens corridors for business payments and trade between Africa and the rest of the world.


As the Account Associate, you will be responsible for handling your own portfolio of key client accounts.


Responsibilities


  • Manage your Account Portfolio with a customer-centric approach by setting high standards for client support, relationship management and customer happiness
  • Flawlessly execute trade requests from clients in the Account Portfolio within defined SLAs
  • Effectively support the Sales team by collaborating with other key internal stakeholders - Finance/Trading, Customer Support, Compliance and Product
  • Support and improve the entire customer journey from on boarding to post-trade execution
  • Handle any issues reported by clients in the Account Portfolio and escalate, when necessary
  • Proactive outreach to clients to ensure there is client retention, and satisfaction
  • Assist in continuously deepening existing client relationships by understanding and matching their needs with BitPesa’s evolving product offering
  • Adhere to and follow the SOPs and compliance standards set internally
  • Help identify and fix inefficiencies in current workflows and processes
  • Act as an effective liaison between BitPesa and the clients in the Account Portfolio, given you are the daily point of contact for the clients
  • Display a high level of emotional intelligence and step into a leadership role when required


    Requirements


  • Young professional who is ambitious and eager to learn
  • Ability to understand and help promote the customer-centric vision at BitPesa
    Quantitative individual with a
    love for numbers and data analysis
  • Excellent interpersonal, communications, public speaking, presentation, and listening skills
  • Creative problem solver and sound decision-maker with the ability to work independently with minimal guidance
  • An excellent team player, working towards collective team and company goals
  • Excellent organizational skills with the ability to prioritize and multitask, when required
  • Advanced Microsoft Office and Google Suite Tools skills along with the willingness and ability to become familiar with Company-specific sales tools/software
  • Passionate about our mission to redefine how businesses make payments to, from and within Africa


    How to Apply


    Interested and qualified candidates should apply online by 28th February, 2019


    For more information and job application details, see; BitPesa Customer Account Associate Jobs in Nigeria


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