BitPesa Client On-boarder Jobs in Nigeria

BitPesa Client On-boarder Jobs in Nigeria


BitPesa is a pan-African platform redefining how businesses make payments to and from sub-Saharan Africa. Focused on using cutting-edge blockchain technology to increase efficiency across markets, BitPesa opens corridors for business payments and trade between Africa and the rest of the world.

Responsibilities

  • Lead with a customer-centric approach by setting high standards for client support, relationship management and customer happiness
  • Act as an effective liaison between BitPesa and the clients in the Account Portfolio, given you are a daily point of contact for the clients
  • Support the Sales team by collaborating with internal stakeholders (Compliance, Treasury)
  • Support and improve the entire customer journey from onboarding to post-trade execution
    Flawlessly execute trade requests from existing clients in the Account Portfolio within defined SLAs
  • Handle any issues reported by clients in the Account Portfolio and escalate, when necessary
  • Proactive outreach to clients to ensure there is client retention, and satisfaction
  • Assist in continuously deepening existing client relationships by understanding and matching their needs with BitPesa’s evolving product offering (cross-sell and upsell)
    Adhere to the SOPs and compliance standards set internally
  • Help identify and fix inefficiencies in current workflows and processes
  • Display a high level of emotional intelligence and step into a leadership role when required

    Requirements

  • Ambitious and passionate professional with a minimum of 3 years’ experience in a relevant role
  • Experience managing major client relationships in previous roles
  • Ability to understand and help promote customer-centric vision at BitPesa.
  • Persistent and goal-oriented with a mindset to get the job done
  • Excellent interpersonal, communications ( (written and oral), public speaking,
    presentation, and listening skills.
  • Experience in Advanced MS Office, Google Suite Tools and CRM software
  • Quantitative individual with a love for numbers and data analysis.
  • Creative problem solver with the ability to work independently with minimal guidance.
  • Excellent organizational skills and structure ensuring nothing falls through the cracks
  • You’re persevering and willing to roll up your sleeves to do whatever needs to be done
  • Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
  • Willingness to be based in Lagos

    How to Apply

    Interested and qualified candidates should apply online by 3rd October, 2019

    For more information and job application details, see; BitPesa Client On-boarder Jobs in Nigeria

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