Bidvest Bank Limited Product Control Jobs in South Africa

Bidvest Bank Limited Product Control Jobs in South Africa


About the Position

  • Ensuring that the treasury "FX product" functions correctly throughout the customer journey, banking operations processing, exchange control reporting, compliance, and risk monitoring life cycles.

    Client Service:

  • Enhance communication and collaboration with business from the onset and keeping the involvement constant.

  • Communicate product vision.

  • Gather and identify requirements by managing relationships with stakeholders and facilitating those conversations.

  • Translate business needs into process flows and business requirements documents.

  • Provide product requirements to ITBP for inclusion on development back log.

  • Take responsibility for tracking the FX product through all business life cycles.

  • Work closely with business users and measure product output success.

  • Interprets business/customer requirements to provide timeous solutions.

  • Responsiveness: speed of responses, reaction time, going the extra mile, turnaround time.

  • Responding to internal and external queries.

  • Building good working relationships with all clients.

    Operational Excellence:

  • Participate in status meetings and other leadership activities in treasury.

  • Attend daily stand-ups, iteration / sprint testing, sprint retrospectives where the product is being impacted.

  • Continuous improvement - resolve identified bottlenecks and inefficiencies within the product life cycle.

  • Positive collaboration - consult with colleagues, share ideas, techniques and knowledge and deal with issues and criticism in a professional manner

  • Work closely with the developers and testers where the FX product is being impacted.

  • Ensure the product requirements defined are of good quality and are analyzed and managed appropriately.

  • Thorough training - know your products and services better than anyone else and ensure customer support functions (Call Centre, Ops, branches, etc.) and Sales are equipped.

    Administration:

  • Respond to emails.

  • Data extracts.

  • Create and release reports.

  • Continues monitoring of product output performance

    Learning and Growth - Contribution to teamwork in Department:

  • Contribution to making the department a great place to work.

  • Contribution to teamwork (level of teamwork, accountability, delivery, quality, and speed of information shared, contribution to efficiency and effectiveness of area).

  • Effort to forge and maintain quality inter-personal relationships.

  • Take
    accountability for the achievement of operational objectives within own area of control.

  • Support and drive the business' core values.

  • Maintain a positive attitude and drive.

  • Promote harmony and teamwork.

  • Promote the sharing of knowledge.

  • Show willingness to help others.

  • Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness)

  • Open to feedback and constructive criticism of performance.

  • Actively coach, train and empower internal and external team members to create an understanding of skills and specialties.

  • Close connection is required and important between the individuals occupying the role.

    Learning and Growth - Personal and intellectual capital development

  • Take ownership for driving own career development.

  • Preparation and signing off personal development plan.

  • Achievement of objectives/milestones set out in the development plan.

  • Development of knowledge base and intellectual property.

  • Personal development and research required to enhance performance in the role.

    Qualification:

  • Grade 12 and ACI Operations.

    Desired Skills:

  • Good understanding and experience of FX product and processes.

  • MS Office suite.

  • Basic understanding of software design and development.

  • Analytical skills for transforming defined business needs into process flows.

  • High energy level.

  • Ability to multitask.

  • Able to plan and prioritize workloads.

  • Work with minimum supervision.

  • Good teamwork and communication skills.

  • Innovative

  • Motivated and result oriented.

    Desired Work Experience:

  • 5 to 10 years.

    Desired Qualification Level:

  • Grade 12 / Matric.

    How to Apply

  • For more information and job application details, see; Bidvest Bank Limited Product Control Jobs in South Africa


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