Bidvest Bank Limited MMU Supervisor Jobs in South Africa

Bidvest Bank Limited MMU Supervisor Jobs in South Africa

About the Position

  • Overseeing the functioning of the MMU . Daily, weekly and monthly reporting on all aspects of the MMU.

    Service Excellence (Customer Service)

  • Telephone etiquette.

  • Clarifies procedures and processes.

  • Promotes consistency.

  • Responsiveness: Speed of responses, reaction and turnaround time.

  • Customer and Product Concern Resolution.

  • Levels & quality of service delivery as experienced by internal & external customers Internal Customer Relationship

  • Developing ties with internal departments.

  • Align goals with external customers through Sale Executives.

  • Maintain a positive attitude and drive.

  • Effort to forge & maintain quality inter-personal relationships.

    Operational Excellence:

    Performance Measurement:

  • Optimize the use of all the MMU resources.

  • Service measures.

  • Quality measures.

  • Efficiency measures.

  • Support strategic plans and objectives.

  • Quality Measurement Process:

  • Customer feedback, surveying, assessing performance and coaching.

  • Side by side call monitoring.

  • Silent call monitoring.

  • Call recording system.

    Performance Reporting:

  • Effective flow of communication between the MMU, customers and other business units.

  • Reporting methodologies.

  • Real time reporting.

  • Communicating performance results.

    Performance Management:

  • Productivity

  • Improve agent performance and adherence to department goals.

  • Motivate self-management of performance.


  • Improve agent morale, satisfaction and retention.

  • Provide objective method to self-evaluate performance vs. goals.


  • Provide continuous feedback to motivate quality improvements.

  • Identify operational improvement opportunities.

    Customer satisfaction

  • Measure impact of agents on customers.

  • Provide immediate feedback.

    Technical Criteria:

  • Ability to analyze quotations.

  • Compiling reports as requested.

  • Differentiation between R&M, abuse or negligence.

  • Knowledge and competency.

  • First-Call resolution rate.

    Service Levels

  • Ensure that all decisions made are in conjunction with the deal parameters and reduce maintenance/repair costs at all times.

  • Evaluate supplier quotations exceeding maintenance controller's authorization limits.

  • Warrantee and Goodwill claims as per OEM policies.

  • Fleet discount on labour and parts pricing negotiation skills.

  • Minimum three years experience as a qualified motor technician.

  • Experience on commercial vehicles.

  • Experience in MHE.

  • Office bound and travel.

    Desired Skills:

  • Excellent time keeping.

  • Technical knowledge of motor vehicles HCV and MHE.

  • Analytical.

  • Sound judgement.

  • Problem solving abilities.

  • Ability to make informed decisions.

  • Strong customer care principles.

  • Strong computer skills.

  • Interpersonal skills.

  • Excellent telephone skills.

  • Ability to adapt.

  • Initiative and ability to function without supervision.

  • Accuracy and attention to detail.

  • Ability to plan and organize.

  • Ability to work under pressure.

  • Bilingual

  • Excellent verbal and written communication skills.

  • Attention to detail.

    Desired Qualification Level:

  • Diploma

    How to Apply

  • For more information and job application details, see; Bidvest Bank Limited MMU Supervisor Jobs in South Africa

    Find daily jobs in South Africa. Jobs - South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.

    Jobs in South Africa - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.

    Find your dream job from 1000s of vacancies in South Africa posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.