Bidvest Bank Limited MMU Authorization Agent Jobs in South Africa

Bidvest Bank Limited MMU Authorization Agent Jobs in South Africa


About the Position

  • The Maintenance Controller functions as a control to make informed decisions in managing the maintenance funds, by making sure that all quotes from suppliers are scrutinized before authorization can be given and making sure that the manufacturer or workmanship warranty processes are followed. He\She will either decline or authorize such quotations within the set limits of authority and send the rebill to the customers in cases of negligence or driver abuse.

    Service Excellence

  • Clarifies procedures and processes.

  • Promotes consistency.

  • Responsiveness: Speed of responses, reaction and turnaround time.

  • Levels & quality of service delivery as experienced by internal & external customers

    Internal Customer Relationship:

  • Developing ties with internal departments.

  • Maintain a positive attitude and drive.

  • Effort to forge & maintain quality inter-personal relationships.

    Service Levels:

  • Ensure that all decisions made are in conjunction with the deal parameters and reduce maintenance/repair costs at all times.

  • Evaluate all supplier quotations.

  • Warrantee claims.

  • Goodwill claims.

  • Fleet discount on labour and parts pricing.

    Operational Excellence:

  • Call Volume Criteria:

  • Average number of calls/service request per agent.

  • Costs of operating call centre/service desk.

  • Inbound abandon rate.

  • Inbound availability rate.

  • Inbound average talk
    time.

  • Inbound calls handled.

    Technical Criteria:

  • Ability to analyze quotations.

  • Differentiation between R&M, abuse or negligence.

  • Knowledge and competency.

  • First-Call resolution rate.

  • Field service technician utilization

    Qualifications:

  • Grade 12 or equivalent.

  • Qualified Motor Technician

    Experience:

  • Minimum of three years experience as a qualified motor technician

    Desired Skills:

  • Punctual

  • Practical technical knowledge of motor vehicles

  • Strong Customer care principles

  • Microsoft Office

  • Interpersonal skills.

  • Teamwork

  • Excellent verbal and written communication skills.

  • Excellent telephone skills.

  • Good listener.

  • Adaptable

  • Initiative

  • Ability to work independently.

    Desired Work Experience:

  • 2 to 5 years.

    Desired Qualification Level:

  • Grade 12 / Matric.

    How to Apply

  • For more information and job application details, see; Bidvest Bank Limited MMU Authorization Agent Jobs in South Africa


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