BFA Bankable Frontier Associates - UX Research Specialist Jobs in Kenya

BFA Bankable Frontier Associates - UX Research Specialist Jobs in Kenya

About the Senior UX Research Specialist Role

  • We are looking for a Senior UX Research Specialist to transform product ideas into innovative and delightful user experiences for the next billion digital product owners.

  • We want you to deeply understand how underserved populations across emerging markets could use digital products, from fintech to e-commerce solutions, and how they think about the interface components, what interaction paradigms they bring to bear.

  • At the Catalyst Fund, we support early-stage companies from an early stage of their product development on a path to product-market fit.

  • You will research and implement many product designs and improve the value proposition of digital products for the underserved.

  • You will also have the opportunity to develop a theoretical framework underpinning those designs and value propositions and apply it across several markets.

    What You’ll Do

    As Senior UX Research Specialist, your responsibilities will include:

  • Translate a business challenge into a strategic research plan, and execute and conduct on-the-ground research sprints individually or with a local team of collaborators, to generate insights and translate into design implementations and product recommendations.

  • Planning and executing exploratory research or usability testing sessions according to each project’s needs.

  • Lead, design, and perform user interviews, user surveys, usability testing, focus groups, mystery shopping, etc.

  • Develop and communicate digital product design problems and implement solutions by applying user-centered design processes.

  • Create wireframes, mockups and prototypes for digital products sometimes with the support of a designer.

  • Produce user personas, use case scenarios, user journeys and storyboards.

  • Lead the execution of the visual design from concept to final hand-off to engineering.

  • Implement products and features in close collaboration with the product manager, engineers, data wizards and the rest of the team.

  • Drive the development and communication of design guidelines, patterns, and libraries for our partners.

  • Assist with the design, implementation and analysis of product usage metrics that will inform user experience insights and optimizations.

  • Support our data visualization efforts with the design of charts and dashboards.

  • Innovation and Thought Leadership: Proactively incorporate cutting-edge theoretical and practical methodologies while implementing technology-driven solutions.

  • Create and disseminate knowledge products (presentations at high-profile industry events, blog posts, focus notes, case studies, white papers, best practice documents etc.) through appropriate channels.

  • Keep up with the upcoming trends in technology and constantly strive to learn and improve on the same, as they apply to emerging markets product design.

  • Additional tasks will depend on project requirements determined by our client-driven work. The first two large programs you
    will be assigned to are Catalyst Fund and its Ghana chapter — Catalyst Fund Inclusive Digital Commerce Accelerator.

    Qualifications & Requirements:

  • At least a Bachelor’s Degree in digital design, graphic design, human-computer interaction (HCI), or equivalent professional experience

  • 8 years of experience as a user experience researcher or designer, interaction designer or similar role

  • Portfolio or work samples demonstrating a range of artifacts developed in creating a variety of stunning user-centered design solutions

  • Knowledge of design and prototyping tools such as Balsamiq Mockups, Photoshop, Illustrator

  • Understanding of HTML, Android Design Guidelines, CSS and JS

  • Proficient level of English language (the company is global and English is the standard language).

  • Must demonstrate the ability to think on your feet, i.e. a “hacker” mentality

  • Ability to work in a fast-paced, startup environment, with strong attention to detail for all tasks

  • Ability to complete tasks in a timely manner while balancing several assignments with inputs from multiple team members, and work independently

    Any of the following will be considered a plus:

  • Familiarity with financial inclusion and financial services innovation for low-income populations, economic development or social business sector

  • Familiarity working with different cultures and languages

  • Experience with conducting research for low-income populations and/or in low-connectivity environments

  • Spoken and written language proficiency other than English (Spanish, French, Swahili are cool)

    Soft Skills:

  • Applicants need to succeed in technical or financial skills, but you also need to build a strong portfolio of soft skills to achieve long-term success at BFA Global

  • Emotional intelligence, Communication & Empathy – You need to have a strong ability to collaborate effectively with others and work in teams, build relationships, share ideas, and manage conflict.

  • Creativity & Problem-Solving Skills – You are required to have analytical and critical thinking skills that can help them find creative solutions to problems.

  • Adaptability & Flexibility – You need to be agile and adaptable to effectively deal with the rapid changes (both financial and technological) occurring in the industry.

    How to Apply

  • For more information and job application details, see; BFA Bankable Frontier Associates - UX Research Specialist Jobs in Kenya

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