Bayer East Africa Customer and Channel Data and Insights Analyst Jobs in Kenya
Bayer East Africa Customer and Channel Data and Insights Analyst Jobs in KenyaJob Details Crop Science is a division in Bayer East Africa, a subsidiary of Bayer AG, and one of the world's leading innovative crop science companies in the areas of crop protection, non-agricultural pest control, seeds and traits, seeks to recruit qualified and experienced individuals to fill the following positions:
Customer and Channel Data and Insights analyst -East Africa & West Central Africa (REF NO. 2020/HR/CS-001)
Reporting to the Customer Engagement & BI Lead Africa, the position holder will be responsible for enabling customer centric strategy and sales execution through data analytics and customer insight, providing necessary support, data and insights to establish an effective and efficient route to market and sales organization and collaborating with stakeholders throughout the Crop Science division to build a holistic view of the analytical requirements and align it with the organization's strategy.
Major Tasks and Responsibilities
Use internal and external data to highlight market and business trends to increase profits and efficiency
Responsible for collecting insight through different means, from mining the company data sources and industry trends to help develop insight on company position and suggest improvements and changes to drive business and profitability. Plan and manage the budgets for the research projects accordingly to ensure that actual spend does not exceed the planned budget
Develop insights to support Go-to-market strategies, customer engagement, campaign activation, crop teams and cluster strategies.
Collaborate with stakeholders to create mechanisms and platforms for tracking strategy execution through a set of KPIs.
Analyze research finding and translate into concrete suggestions and actions to be used in Go-to-market strategies, campaign activation and sales tactics
Support country group sales teams with channel partner mapping and channel-product visibility
Collaborate with relevant stakeholders in the implementation of key business enablers such as account planning, track and trace, affiliate programs etc.
Implement standard and approved customer segmentation to drive prioritization and business growth
Responsible for Improving customer experience through:
Developing customer journey maps and segmentation with identification of customer pain points and key touchpoints,
Collect customer feedback
Able to make decisions and provide direction to business in order to improve customer experience.
Use Probability of Purchase and Recently / Frequency/Monetary Value models based on CRM data to predict future customer buying behavior (loyalty and chum)
Develop ongoing analysis of reasons for customer churn and recommendations to minimize it.
Monitor CRM sales data quality and implement actions to ensure sound and reliable customer data
Provide support for account planning through data analytics, dashboards, reports etc.
Tertiary qualifications Bachelors in Business (BBA) or Bsc computer science with majors preferable in the following (project management, data, science, statistics, software development or Bl related)
Minimum 3 years’ sales, marketing and/or agronomic experience,
Experience in CRM, data management and analytics is preferred
Agricultural background, experience in the seed, crop protection and/or biotechnology industry is preferred.
Technical Skills: HTML5, SQL, SSIS, SSAS, SSRS, R, Power BI Tableau.
Good Microsoft Office skills (Excel/Power Point / Word) a prerequisite
Highly motivated, creative, dynamic and well organized
Good business and strategic acumen required
Excellent communication and presentation skills
Fluent in English, oral and written, is required.
Customer centric and market oriented
Experience with project planning and execution
Ability to prioritize multiple tasks with associated deadlines for deliverable results.
Proven ability to influence effectively in a diverse organization and works well in teams,
Ability to work well across both commercial and smallholder farmer markets
How to Apply
If you meet the above requirements, please send your application letter, a detailed CV with three professional referees contact not later than 21 February 2020 to
Email email@example.com .
Applications received after the stated date above will not be considered.
Only short-listed candidates will be contacted.
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