Banking / ICT Industry Merchant Support Lead Jobs in Kenya

Banking / ICT Industry Merchant Support Lead Jobs in Kenya


  • Our client is in the Banking / ICT Industry seeking to recruit a highly motivated Merchant Support Lead to join their team.

    Duties and Responsibilities

  • Ensure and assist the customer support executives to prepare, create and maintain merchant accounts.

  • Ensure that the customer support executives are adequately trained to carry out their tasks including spotting suspected prospective, but fraudulent merchants

  • Assist potential and existing merchants to solve any queries they may have using the prescribed escalation procedure,

  • Assist potential merchants to sign up for the client services.

  • Follow up dormant merchants through our team to ensure maximum merchant activity.

  • Receive and respond politely to telephone and email requests for information on merchant sign up and any other related requests.

  • Set up and manage back office accounts for all active merchants.

  • Maintain and update records of all merchant sign ups and their access credentials in liaison with the Personal Assistant to the Directors.

  • Check SMS reports daily to ensure that there are no failing SMS notification numbers

    Job Specifications

  • Degree in sales and marketing, Business
    Management and Administration or Commerce

  • At least 1 years’ experience with account Management

  • Other certifications are an added advantage

    Knowledge and Competencies (State Skills, Abilities & Traits Required)

  • Knowledge of Mobile Wallets, and alternative payment solutions is a plus.

  • Excellent written and oral communication skills.

  • Proficiency in Excel, Word and PowerPoint

  • Dynamic, analytical and self-driven individual with the ability to work under pressure.

  • Ability to execute, make decisions, develop strategy, critical thinker and build relations.

    How to Apply

  • To apply, send your CV and cover letter only to

  • fkariuki@flexi-personnel.com by 1st April 2020 indicating your current gross salary and benefits.

    NB Flexi Personnel does not charge candidates for jobs placement


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