Banking / ICT Industry Call Centre Agents Jobs in Kenya

Banking / ICT Industry Call Centre Agents Jobs in Kenya


  • Our client is in the Banking / ICT Industry seeking to recruit highly motivated Call Centre Agents to join their team.

    Duties and Responsibilities

  • Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call centre database in a comprehensible way.

  • Frequently attend educational seminars to improve knowledge and performance level

  • Understand the importance and impact of first contact resolution

  • Provide timely notifications to Supervisor / Team leader of negative trends, urgency of issue, or extent of required follow up.

  • Resolving customer queries on first contact and keeping the promise of query / problem resolution for escalated cases.

  • Confirm client information and update on existing databases.

  • Update Product Frequently Asked Questions

  • Maintains communication equipment by reporting problems.

    Job Specifications

  • Diploma or Certificate in Customer care or any other field

  • At least 1-2 Years’ experience in the Banking / ICT Sector

    Knowledge and Competencies (State Skills, Abilities & Traits Required)

  • Excellent written and verbal communication skills.

  • Dynamic, analytical and self-driven individual with the ability to work under pressure.

  • Ability to execute, make decisions, develop strategy, critical thinkers and build relations.

    How to Apply

  • To apply, send your CV and cover letter only to

  • fkariuki@flexi-personnel.com by 1st April 2020 indicating your current gross salary and benefits.

    NB Flexi Personnel does not charge candidates for jobs placement


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