aYo Uganda Quality Assurance & Retention Agent Jobs in Uganda

aYo Uganda Quality Assurance & Retention Agent Jobs in Uganda


Job Details:

aYo is a Micro Insurance Company partnering with MTN to offer revolutionary Insurance solutions. aYo brings you an easy way to get hospital cover for accidents (not illness) and life cover, when you buy airtime or send money with care.

Job Summary: The Quality Assurance & Retention Agent will support aYo Uganda in the following: Customer Value Management, Market Surveys and Quality Assurance to enhance activity, usage and subscriber retention..

Key Duties and Responsibilities: The Quality Assurance and Retention Agent is expected to:

  • Communicate with customers in their preferred local or other language , Runyankole, Runyoro, Luganda Luo and English
  • Offer product education: Ensuring that the information offered to the customers through each of our distribution channels is comprehensive.
  • Offer appropriate support including relevant product information + T& Cs.
  • Manage pre churn and active base: Offer quality engagement of the existing customer, to establish their challenges.
  • Establish current customer challenges and the product knowledge gaps in the market
  • Establish hindrances to repetitive transactions
  • Execute customer surveys to meet business objectives and needs
  • Execute Customer Value Management (CVM)campaigns with the
    aim to retain customers
  • Establish the reasons why some customers have terminated the service
  • Help the customers to appreciate the benefits intended in our CVP.
  • Reinstate the customers that could have terminated the services due to lack of the relevant support and info.
  • Encourage customers to dial 296 regularly (at least once a month to avoid de activation
  • Document feedback
  • Any other related work that may be assigned by the supervisor as per business needs.
  • Submit summarised reports on market feedback in order for management to take appropriate action.

    Qualifications, Skills and Experience:

  • The applicant must hold a Degree in a relevant field
  • Prior experience in telecom Sales, Call Centre, retention or insurance is an advantage.
  • Excellent knowledge of MS Office
  • Highly motivated and target driven with a proven track record in sales
  • Excellent selling, communication and negotiation skills
  • Prioritizing, time management and organizational skills
  • Ability to create and deliver presentations tailored to the audience needs
  • Relationship management skills and openness to feedback
  • Multi lingual candidates are encourage to apply

    Job Education Requirements: Degree

    Job application procedure

    All candidates should send their updated CVs / resumes to info@ayo.co.ug

    Application deadline 31st September, 2019

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