Aurum Consultants Auto Centre Manager Jobs in Kenya

Aurum Consultants Auto Centre Manager Jobs in Kenya


Overview of the Position

  • Our client in the automotive industry is recruiting for an Auto Centre Manager to be based in Nairobi. He/she will contribute to the overall success of the auto centre; run an efficient and profitable service centre through productive staffing, customer retention, cost controls, the achievement of objectives, and maintenance of all service records.

    Duties

  • Lead the team by personally demonstrating and encouraging the Service team to demonstrate the Customer Behaviors in their daily activities and in all interactions with customers

  • Ensures the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service

  • Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction

  • Motivates the team to achieve sales and profitability targets

  • Supports the team in the resolution of complex issues

  • Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is achieved

  • Implements performance management and develops the team to improve performance

  • Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training.

  • Create and initiates service marketing plans, initiates and implements advertising and promotional activities.

  • Facilitates jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure.

  • Maximize service opportunities to meet sales and profit targets.

  • Manage day to day operations of the Service department.

  • Maintain workshop and body shop productivity records to monitor the effective use of labour profitability through periodic review and assessment of pricing
    policy, labour rates and fleet discounts

  • Analyzed current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximizing profitability and quality of workmanship

  • Ensure maintenance of tools, equipment and operating areas, ensuring compliance with legislation.

  • Use feedback to improve skills and performance of self and the Service team

  • Other tasks as assigned.

    Qualifications

  • Bachelor’s degree in automotive engineering or related industry is a MUST

  • 3-5 years of managerial experience in an auto center/workshop is a MUST

  • Experience in the service centre, body works, tyre centre, car wash, and other auto duties.

  • Have organizational skills and time management.

  • Have leadership/management skills and a team player

  • Be able to communicate well and get along with people.

  • Be objective and fair, and present a well-groomed appearance

  • Be able to motivate others towards a common goal and be interested in their work.

  • Have a good business sense.

  • Mature; aged 30 years and above.

    How To Apply

  • Interested candidates are invited to send their applications and detailed CV indicating current and expected salary to

  • jobs@aurumconsultants.co.ke. This is an urgent position and will remain open until the position is filled.


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