Arnergy Solar Manager, Network Operation Center Jobs in Nigeria

Arnergy Solar Manager, Network Operation Center Jobs in Nigeria



Arnergy Solar Limited is a distributed utility technology company that leverage Internet of Things (IoT) to deploy affordable, reliable distributed solar energy solutions to rural and urban consumers and SMEs across Nigeria on a monthly subscription model.


We custom design solar energy systems for commercial and residential clients using tried and tested, intelligent solar energy system ensuring Africans have 24/7 power in their homes while reducing operating expenses of African businesses saving them huge costs otherwise spent on diesel/petrol generator maintenance and increased revenue otherwise lost to cut in production.


Responsibilities


  • Lead the monitoring & control of thousands of solar energy nodes in real time.
  • Utilize industry operations best practices to ensure energy reliability & availability.
  • Research, Design & Implement processes not limited to fault management, Incident management, configuration/change management and trouble ticket management.
  • Lead efficient coordination of customer complains, ensuring proper communication speedy response, resolution and/or escalation as the case may be.
  • Support Customer Advocacy Manager in her role to satisfy all customer's with SLA.
  • Manage communication with third party installers and Customer Operation Engineers on SLA and KPI fulfillment.
  • Coordinate the generation of daily, weekly & monthly energy yield, consumption, node availability, reliability index and performance for management reporting.


    Requirements


  • Minimum of 5 years experience as Network Operation Center or Front Office Manager with multinational Telecom Vendor, Telco Operator or Disco.
  • Experience of managing multiple vendor & Subcontractor team of field engineers
  • Ability to engage in intelligent, intense, energy and technology conversations.
  • Excellent communication, customer
    facing,presentation & reporting skills.
  • Driving experience with valid Driver's license.
  • Minimum of Degree , 2.1 in Electrical, Telecom or Computer Engineering.
  • Master Degree & International work/ study experience is a plus.


    What we'll provide


  • A competitive pay plus performance bonus, health insurance & career development.
  • A dynamic, innovative, enabling work environment that stimulate creativity.
  • An opportunity to work with the brightest mind in the industry.
  • A chance to be part of the team that will build Nigeria and Africa's future.


    How to Apply


    Interested and qualified candidates should apply online by 21st February, 2019.


    For more information and job application details, see; Arnergy Solar Manager, Network Operation Center Jobs in Nigeria


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