AppZone IT Helpdesk Specialist Jobs in Nigeria

AppZone IT Helpdesk Specialist Jobs in Nigeria


Job Description

  • AppZone is Africa’s leading provider of home-grown financial technology solutions. We expand the scope and competitiveness of financial institutions by delivering disruptive innovation on agile technology using best practices.

  • We recognize that our super-talented and highly motivated people are at the core of our unprecedented success so far. As such, we seek for more extraordinary individuals to join our high-performance teams and become part of making history.

  • Your contributions have the potential to impact millions of people across Africa as we work together to provide technology that empowers people with unlimited access to financial services.

    Job Profile

  • We are looking for a talented, self-driven and customer service-oriented helpdesk Officer to join our Helpdesk team! As a helpdesk officer, you will be responsible for handling Client enquires on technical issues and help in resolving them.

    Job Expectation

    ● Provision of a reliable interface between the client and AppZone Limited

    ● Conduct quarterly customers satisfaction survey

    ● Respond to client’s enquiries for technical assistance via telephone, e-mails, or instant messenger.

    ● Logging of cases and help desk interactions with clients using CRM applications.

    ● Follow standard help desk procedures in other to assist clients to resolve technical issues.

    ● Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.

    ● Prepare activity and other CRM reports.

    ● Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.

    ● Active engagement in the achievement of Goals & Objectives in line with the company’s vision, mission and values relevant to
    responsibilities granted to you, which may be amended from time to time.

    Requirements

  • BSc in Computer Science, Business Administration, or any other related field.

  • At least Two (2) years helpdesk work experience in a Fintech company, Telecommunication company, IT Infrastructure company, FMCG, Software company, etc..

  • Candidate should have a good knowledge of software, Payment, and banking.

  • Strong capabilities in Customer Service Orientation, Stakeholder Management, People Management and product Domain Knowledge.

  • Candidate must be highly proficient in problem solving, time management, analytical thinking, ambitious and have a great drive to succeed.

  • Candidate must have strong attention to detail, great communication skills and works well in a team.

    How to Apply

  • For more information and job application details, see; AppZone IT Helpdesk Specialist Jobs in Nigeria


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