Apollo Agriculture Tele-Collections Manager Jobs in Kenya

Apollo Agriculture Tele-Collections Manager Jobs in Kenya


About Apollo Agriculture:

  • Apollo Agriculture is the commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s ML-powered credit models and automated operations technology unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability.

  • Apollo’s team brings together technology, credit, and operations experience from The Climate Corporation (acquired for USD 1 Billion), Google, Capital One, and One Acre Fund. We value the evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening.

    About the Role:

  • We are seeking a tele-collections manager to own the execution of repayment initiatives in the company. Our core products have reached ~100,000 customers and we are well-positioned to expand our product portfolio into new crops and products that help farmers further increase their profits, access new markets, and mitigate the risks they face.

  • The role will work closely with other team members to design and execute strategies that will enable the farmers to succeed in repayments. Repayment is one of the pillars of the organization and this role is vital. The successful Tele-Collections Manager will support the Repayments and Collections Lead in ensuring that repayment KPIs are met by the team.

  • This will involve working with our farmers to support them in succeeding in their repayment journey, from when the loan is advanced to the farmer, to point of collection. This role will therefore work closely with other departments to ensure a smooth experience for our farmers throughout their Apollo lifecycle. The Tele-Collections Manager will also be responsible for generating insights on repayment, knowing exactly what is happening in each region and feeding that into the team to inform repayment strategies and farmer communications.

    Your day-to-day:

    Recruit, train, and manage a highly motivated Tele-Collections team to achieve targets:

  • Manage an existing team of 50 tele-collectors, growing the team as the repayments mandate grows with the company

  • Work with the credit leadership team to set:

  • Team KPI and incentives to ensure collection targets are clearly communicated and met

  • Farmer incentives and lotteries, to motivate farmers to meet their agreed-upon repayment timelines

  • Repayment communications content and delivery channels, e.g. SMS, automated calls, etc.

  • Repayment structures for new products as they are developed, customizing for the nuances of each specific product

  • Work closely with the repayment leads to meet the repayment teams’ OKRs set by the organization by ensuring teams KPIs are met, Incentives are communicated and the team is motivated to deliver results

  • Conduct performance reviews for the tele-collection team based on different matrices

    Work with Credit Leadership to define and execute Tele-Collections strategy:

  • Help with the definition of new products repayments journey, and scaling these efforts

  • Identifying possible risks, finding solutions, and escalating those risk

  • Set weekly, monthly and deadline-based targets and monitoring to ensure they are met.

  • Work closely with the high-risk manager to escalate high-risk farmers
    for further action.

  • Own the execution of strategies developed by the credit leadership team.

  • Support the leadership in, the design of tele-collections strategies that help the farmer to succeed with repayment by the deadline.

  • Farmer Communications: Generate scripts for different customer segment sections to enable efficiency and best customer experience.

    Generate and action key insights to continuously refine and update Tele-Collections strategy:

  • Conduct field visits, work closely with the farmers to understand their income flows, and feeding this back to the repayments team to enable optimization of the repayment efforts.

  • Create an environment where feedback from the tele-collectors can be received, processed, and actioned.

    You Are:

  • A finance, credit, or actuarial professional with 8-12 years of domain-relevant experience.

  • An exceptional people manager with 3+ years of experience in leadership and managing a large team.

  • Experienced in a fast-paced organization preferably a Fintech startup Demonstrated experience with AB testing and experimental designs.

  • Experienced in working with user profiles similar to Apollo’s customers before, deeply understand these user groups, and are passionate about working with them.

  • Preferably a graduate of finance or a closely related field.

  • Able to deftly balance competing priorities and working on multiple projects simultaneously.

  • Tirelessly hardworking and hungry to learn.

  • Strong at data analysis in Excel or Google Sheets and have an interest in learning SQL

  • A clear communicator who can express complex ideas clearly both verbally and in writing.

  • A considerate listener who takes the time to deeply understand customers, teammates, and partners.

  • Able to think with the end in mind while designing repayment strategies, building end to end strategies before implementing.

  • Able to demonstrate clear success in previous roles with data to back it up.

    We:

  • Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.

  • Make magic happen to solve hard problems and always come with solutions when challenges arise.

  • Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.

  • Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.

  • Offer a dynamic environment that fosters talent, collaboration and growth.

  • Take pride in our work and share the responsibility to see it through from conception to deployment.

  • Back up our talk with a competitive compensation and benefits package and challenging projects.

  • Value autonomy, honesty, transparency, and respect.

  • Are excited to hear from you!

    How to Apply

  • For more information and job application details, see; Apollo Agriculture Tele-Collections Manager Jobs in Kenya


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