Apollo Agriculture Partner Experience Manager Jobs in Kenya
Apollo Agriculture Partner Experience Manager Jobs in Kenya
About Apollo Agriculture: Apollo Agriculture is the commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s ML-powered credit models and automated operations technology unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability.
Apollo’s team brings together technology, credit and operations experience from The Climate Corporation (acquired for USD $1 Billion), Google, Capital One and One Acre Fund. We value evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening.
About the Role:
Apollo is seeking an experienced Agrodealer Experience Manager. Apollo Agriculture currently manages a growing partner base of Agrodealers across the country, who partner with Apollo to manage last-mile delivery of farm inputs to our customers. In this role, you will ensure the exceptional performance of Apollo's Agrodealer partners.
You will work closely with Apollo’s field teams and directly oversee the management of a call center that provides support to our Agrodealers. You will also be responsible for performance management of call centre agents that work in this function, overseeing their daily work as well as providing leadership on strategic improvements to this function. Your work will be essential to eliminating potential customer experience risks across the network.
You will be responsible for the recruitment, training, and performance management of Apollo’s growing network of agro dealer partners. You will build systems to scale our network of agro dealer partners from 300+ agro dealers today to 1,000+ agro dealers across the country. This will require owning the full partner lifecycle from recruitment to churn:
Recruitment: How can we recruit and onboard 1000+ high-performing agro dealers scalably and efficiently, without a significant ground presence, by leveraging our world-class technology and business intelligence teams?
Training: Build repeatable, efficient, and effective training systems. How can we build automated systems that train agro dealers to represent our brand and values ensure they are offering repeatable, world-class customer experience?
Performance Management: Build systems that ensure continuous performance management of our agro dealers and the Agrodealer Success Team You will build the team, innovate and lean into the intersection of operations and technology to systematically manage the performance of 1000+ agro dealers without a significant on-ground management presence.
You will also build, manage, and motivate the Agrodealer Success Team that supports our agro dealers from our HQ, including setting KPIs, hiring required staff, and effectively managing the rapidly growing team with consistent team training and performance reviews
You will also spend significant time both in the field working directly with our partners and in the data to continuously collect insights, review trends, and make recommendations for product and process improvements
that enable scale.
Have 5+ years of experience in a relevant field, ideally, in a technology start-up, or in an agricultural context.
Have heart and grit! You care deeply about your work and work tirelessly to see your team succeed.
Have world-class interpersonal, networking, and influencing skills. Success in this role will require you to nurture relationships internally within your team and with leaders of other teams and to also deeply understand the perspectives and needs of Apollo’s customers, external stakeholders, and channel partners.
Will be required to supervise and oversee the planning and execution of the customer-partner overall experience. This includes liaising with other teams to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
Will be in charge of delivering a seamless customer experience across all stages and touchpoints in the partner & customer input pick-up journey and helping the company continually achieve greater efficiency, while driving higher customer satisfaction, NPS, and customer retention.
Have experience and are skilled at interpreting and leveraging insights from data to constantly enhance the customer experience. The ability to extract useful, actionable information from data, along with strong problem-solving skills, will be essential for success in this role.
Have the ability to understand business objectives and align team goals in service of these objectives.
Have an aptitude for technology, and can continuously review and improve the tools and technologies that help the business deliver, manage, measure, and improve the customer experience.
Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
Make magic happen to solve hard problems and always come with solutions when challenges arise.
Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
Offer a dynamic environment that fosters talent, collaboration and growth.
Take pride in our work and share the responsibility to see it through from conception to deployment.
Back up our talk with a competitive compensation and benefits package and challenging projects.
Value autonomy, honesty, transparency, and respect.
Are excited to hear from you!
How to Apply
For more information and job application details, see; Apollo Agriculture Partner Experience Manager Jobs in Kenya
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