An upcoming Fashion house Client Experience Officer Jobs in Nigeria

An upcoming Fashion house Client Experience Officer Jobs in Nigeria


An upcoming Fashion house with a retail store at Magodo area of Lagos is recruiting for the position of:

Job Title: Client Experience Officer

Location: Lagos

Job Description

Sales:

  • Understand customers' needs.
  • Know your products.
  • Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling.
  • Offer a solution to customers’ enquiries. If not available, proffer alternatives.
  • Encourage referrals from customers.
  • Meet sales goals and target as determined by the management
  • Work closely to share ideas and strategies on how to improve the business with management
  • Manage the store's handles on social media to interact effectively with customers

    Client Relationship:

  • Ensure online customers consistently experience “wow” service.
  • Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service.
  • Ensure online customers are fully satisfied with service rendered.
  • Put a call through to customers to gather feedback on their experience and orders.

    Qualifications

  • Minimum of HND with at least a year experience in a similar position
  • Must reside around the store's location
  • Must be proficient with internet and Social Media
  • Training on customer service would be an advantage.

    Skills Required:

  • Strong organizational skills
  • Excellent selling skills
  • Good communication and interpersonal skills
  • Great negotiation skills
  • Intelligence gathering skills
  • Must be self-motivated and fun-loving
  • Ability to work extended hours when necessary

    Official Working Hours:

  • Monday Friday: 9am - 6pm
  • Saturday: 10am 4pm
  • Public Holidays: As advised

    Application Closing Date

    25th March, 2020.

    How to Apply

    Interested and qualified candidates should send their CV as PDF or Word document to: cuanurecruitment@gmail.com clearly indicating the "Job Title" as the subject of your mail.

    Note

    Interview holds shortly after for shortlisted candidates who should be available then and resume in April if successful.

    The subject of the email must be position applied for as stated in the advert to be considered.

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