Alternate Doors Restaurant Captain Jobs in Kenya

Alternate Doors Restaurant Captain Jobs in Kenya


  • Our Client a business class hotel is currently looking to hire a Restaurant Captain.

    Responsibilities

  • Promoting and ensuring guest satisfaction by providing guests with an exceptional dining experience and quality service.

  • Greet guests and perform duties of a host.

  • Set tables according to type of event.

  • To be fully conversant with every dish served in the Restaurant and assist with menu selections.

  • Take food and beverage orders from guests.

  • Ensure guests are served in a timely, professional and efficient manner.

  • Consistently check on guests to ensure satisfaction with food and beverages.

  • Assign tables and tasks to wait staff in addition to waiting on their own tables.

  • Ensure billing process is accurate and present final bills to guests.

  • Creating weekly shift schedules and disciplining wait staff as necessary.

  • Set standard for wait staff, ensure they are properly groomed and doing their jobs efficiently

  • Performing opening and closing procedures.

  • Ensure that the dining area and work stations are kept clean and well organized.

  • Ensure that the restaurant’s SOP’s are consistently implemented.

  • Communicate with the Executive Chef on specials and menus.

  • Communicate with kitchen on special requests for guests, menu items, dietary needs and product availability.

  • Obtain constructive feedback from guests and to use the information to improve service.

  • Train and supervise service staff on
    SOP’s and food service techniques.

  • Conduct monthly inventory checks on all crockery, glassware, cutlery and operating equipment.

  • To ensure that all appliances, equipment are safe and report any faults to the Restaurant Supervisor.

  • Perform other duties related to food and beverage service as assigned by the manager

    Qualifications

  • At least 2 years of experience in a similar role

  • Good knowledge of food and beverage service

  • Outgoing personality

  • Exceptional leadership and communication skills

  • Highly organized with the ability to multitask

  • Supervisory skills and ability to delegate and follow up on tasks.

  • Passionate in delivering outstanding customer service

  • Diploma/Certificate in Food and Beverage or equivalent qualification

    Preferred Skills

  • Flexible and able to adapt to changes

  • Committed to delivering high standards of customer service

  • Interest in continuous improvement and able to take initiative

  • Conflict resolution skills

  • Excellent interpersonal skills

    How to Apply

  • Please send your CV to

  • jobs@alternatedoors.co.ke


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