Alternate Doors Restaurant Captain Jobs in Kenya
Alternate Doors Restaurant Captain Jobs in Kenya Our Client a business class hotel is currently looking to hire a Restaurant Captain.
Promoting and ensuring guest satisfaction by providing guests with an exceptional dining experience and quality service.
Greet guests and perform duties of a host.
Set tables according to type of event.
To be fully conversant with every dish served in the Restaurant and assist with menu selections.
Take food and beverage orders from guests.
Ensure guests are served in a timely, professional and efficient manner.
Consistently check on guests to ensure satisfaction with food and beverages.
Assign tables and tasks to wait staff in addition to waiting on their own tables.
Ensure billing process is accurate and present final bills to guests.
Creating weekly shift schedules and disciplining wait staff as necessary.
Set standard for wait staff, ensure they are properly groomed and doing their jobs efficiently
Performing opening and closing procedures.
Ensure that the dining area and work stations are kept clean and well organized.
Ensure that the restaurant’s SOP’s are consistently implemented.
Communicate with the Executive Chef on specials and menus.
Communicate with kitchen on special requests for guests, menu items, dietary needs and product availability.
Obtain constructive feedback from guests and to use the information to improve service.
Train and supervise service staff on SOP’s and food service techniques.
Conduct monthly inventory checks on all crockery, glassware, cutlery and operating equipment.
To ensure that all appliances, equipment are safe and report any faults to the Restaurant Supervisor.
Perform other duties related to food and beverage service as assigned by the manager
At least 2 years of experience in a similar role
Good knowledge of food and beverage service
Exceptional leadership and communication skills
Highly organized with the ability to multitask
Supervisory skills and ability to delegate and follow up on tasks.
Passionate in delivering outstanding customer service
Diploma/Certificate in Food and Beverage or equivalent qualification
Flexible and able to adapt to changes
Committed to delivering high standards of customer service
Interest in continuous improvement and able to take initiative
Conflict resolution skills
Excellent interpersonal skills
How to Apply
Please send your CV to
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