Alfred & Victoria Associates Avaya Specialist Jobs in Nigeria

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.



Alfred & Victoria Associates Avaya Specialist Jobs in Nigeria


Responsibilities


  • Understanding in Call center solution, Telecom Billing and CRM systems
    Sound knowledge in AVAYA IVR call flow, AVAVA Call manager, Work Force management
  • Able to analyze customer requirements, design and develop Business requirement documents
  • Create Standard Operation Procedures (SOP) and Statement of Work (SOW) documents as per business needs.
  • Provide clear and consistent communication with Project Teams and staff; maintain application project timeline.
  • Collaborate with vendor account team on proposed solutions, scope of work and level of effort definition for operational activities in Call center.
  • Provide resolution advice to business units
    Co-ordinate change management process including change Pre/Post testing, monitoring activities performing by vendor.


    Requirements


  • 4 - 6 years’ experience in managing call center technologies.
  • Hands on experience in PL/SQL, Oracle Database, SQL server, Unix
  • Depth knowledge of database and application security
  • Good interpersonal skills for written, oral and face to face communications
  • Strong analytical, problem-solving, and conceptual skills
  • Ability
    to work effectively with clients, management and staff member
  • Demonstrated ability to learn new technologies and adapt to changing situation
  • Co-ordinate change management process including change Pre/Post testing, monitoring activities performing by vendor.


    How to Apply


    Interested and qualified candidates should send their CV to: recruitment@alfred-victoria.com with the subject as "Avaya Specialist" Application Closing Date 8th February, 2019.


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