Alfagud Service Advisor Jobs in Nigeria

Alfagud Nigeria Limited Service Advisor Jobs in Nigeria


Job Purpose

  • Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department.

  • Displays exemplary customer service skills and a sales-minded attitude.

    Job Duties

  • Communicates with clients about vehicle problems, insurance questions, and warranty issues

  • Maintains positive relationships with clients to ensure repeat and return customers

  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available

  • Answers customer questions about services, including when to expect vehicle repairs

  • Displays extensive knowledge about products and services

  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time

  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department

  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers
    in timely manner

  • Processes customer payments

  • Demonstrates extensive knowledge of service department

    Skills and Qualifications

  • Previous Experience in Vehicle Service Department, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated.

    Application Closing Date

  • 30th May, 2020.

    How to Apply

  • Interested and qualified candidates should send their CV to: valentine.obih@gmail.com using the "Job Title" as the subject of the email.

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