Alan & Grant IT Support Analyst Jobs in Nigeria

Alan & Grant IT Support Analyst Jobs in Nigeria

Alan & Grant is a firm of consultants creating innovative HR & Enterprise Solutions. We focus on enabling performance improvements around our clients’ people, product and project concerns.

We work with different organizations to conceptualize, build and deploy bespoke solutions aimed at improving overall performance and align workforce to long-term corporate objectives ensuring sustained growth and profitability in the process.

The IT Support Analyst role is to ensure proper ICT operations so that end users can accomplish organizational tasks efficiently.
This includes receiving, prioritizing, documenting and actively resolving end user help requests.


  • Evaluate documented issue resolutions and analyze trends for ways to prevent future re-occurrence.
  • Attend to incoming help requests from end users via both telephone and work orders in a courteous manner.
  • Maintain, update and debug company websites.
  • Record, track, and document the IT helpdesk request, including all successful and unsuccessful attempts made, and actions taken, through to the final resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization including ERP and LMS.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing online and onsite file backups, and configuring systems, printers, intercoms telephony and applications.
  • Perform related duties consistent with the scope and intent of the position including administrative functions.
  • Update network applications, servers, access points, routers and other network equipment as required
  • Perform routine server monitoring and performance bench-marking
  • Monitor and remove virus, spyware, and other unauthorized software.


  • B.Sc / HND Degree in Computer Science or related field.
  • Certifications such as MCP, A+ or its equivalent.
  • Minimum of 2 years post NYSC work experience on a similar role.
  • Prior experience in an administrative function is
    a plus Proficiency in Microsoft Office Suite
  • Experience with desktop operating systems including Windows 7,8.1 and 10, Ubuntu Linux, and Mac OS
  • Experience Managing local and cloud servers (WHM/CPanel)
  • Experience administering ERP software Like Sage 300, OpenERP (Odoo), SAP
    Intermediate knowledge of CMS like Wordpress, HTML, Javascript, MySql, CSS and PHP.
  • Intermediate knowledge of TCP/IP, Switching, Routing and subnetting. Access point configuration and Networking.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in timely fashion.
  • Physically capable of lifting and transporting of moderately heavy objects, such as computers and peripherals.

    How to Apply

    Interested and qualified candidates should apply online by 30th May, 2019

    For more information and job application details, see; Alan & Grant IT Support Analyst Jobs in Nigeria

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