African Trade Insurance Agency Claims Officer Jobs in Kenya

African Trade Insurance Agency Claims Officer Jobs in Kenya

  • Reporting to the CUO through the Senior Claims and Recovery Officer, the Claims Officer is
    responsible for the following:

    Detailed Job-Description

  • Develop and implement policies and procedures for investigating, evaluating and managing risks and settlement of claims.

  • Propose improvements in the underwriting guidelines based on claims and other experiences

  • Provide technical support to the underwriting and accounts departments in all phases of
    claims handling

  • Maintain records and provide file and data management of losses reported and claims paid

  • Provide analytical, and technical support in claims management.

  • Put in place a system for managing individual and portfolio exposures.

  • Measure financial impact of claims and recommend appropriate actions to avoid, retain or transfer the risk

  • Periodic assessment of underwritten risks.

  • Provide analytical and technical support on all claims and determine their accuracy.

  • Collect accurate information and documents for claims analysis

  • Forecasting of prepayments, delinquencies, and defaults

  • Project and calculate expected losses for setting loss reserves

  • Undertaking baseline analysis of risk exposures and insurance coverage.

  • Design and maintain loss reports and monitor claim trends.

  • Communicate with clients, obligors, banks and all other interested parties in claim processing

  • Review and negotiate changes in policy wording based on claims experiences.

  • Prepare specifications for improvements of the underwriting system related to the above

  • Organize
    the filing for over-dues and claims


  • University degree in Insurance, Finance, Banking, Law or any other relevant field plus a
    professional qualification in Insurance.

  • A Master Degree in a related field is an added advantage

  • Professional Certification is highly preferred


  • Competence in English both orally and written is a prerequisite

  • Knowledge of French is an added advantage

  • Extensive experience with legal documents used in the insurance and banking industry

  • Extensive experience with common and commercial law

  • Experience with debt collection and claims management

  • Expert knowledge of credit bureau data and products

  • Ability to provide financial and insurance accounting support

  • Over 3-years’ experience in insurance claims management

  • Good communication and negotiation skills

  • Strong organizational skills

  • Outstanding analytical skills

  • Willingness to travel

    How to Apply

  • For more information and job application details, see; African Trade Insurance Agency Claims Officer Jobs in Kenya

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