African Management Institute Customer Relations Intern Jobs in Kenya
African Management Institute Customer Relations Intern Jobs in Kenya
Job description AMI is looking for an ambitious and enthusiastic Customer Relations Intern to join our Marketing & Communications department in Nairobi, Kenya. This is a chance for an entrepreneurial individual with an outgoing personality and a passion to support small and medium size enterprises (SMEs) grow and scale, to be part of Africa’s transformation.
The Customer Relations Intern must have great relationship management skills, be an effective communicator and writer, and understand he business life cycle SMEs in Africa go through.
The successful candidate will report to the Marketing Manager - Community & Customer Growth as part of the marketing and sourcing department and will also work closely with the Director of Marketing & Communications, with the objective to maintain our relationships with existing and potential customers.
The successful candidate will be part of a dynamic international team and will be based in Nairobi. This is a great opportunity for a customer champion with a passion for ensuring SMEs, learning, and development play a central part in Africa’s transformation.
The Customer Relations Intern will be responsible for managing client relationships for the business in line with the company strategy.
Responsibilities
Focus on customers - champion customers by understanding their needs and interacting with them directly
Respond and direct customer responses/inquiries that come through calls, WhatsApp, email, social media platforms (Facebook, Instagram, Twitter) and website
Launch and manage digital campaigns on WhatsApp
Data base management – adding new contacts in our database and labelling/managing tags
for existing ones
Liaise with marketing production team members on any marketing materials and collateral needed for correspondence to clients
Provide critical insights to management on customer trends and client needs to shape the business strategy
Engage with digital audiences during events – live tweeting, live streaming etc.
Support the marketing and sourcing department in daily administrative tasks or other tasks assigned.
Skills & attributes
Excellent verbal and written communication skills
Basic digital and social media marketing skills
Passion for the marketing industry and best practices
A commitment to AMI’s values of excellence, innovation and accountability
Thrives in a fast-paced, entrepreneurial environment
Absolutely rock-solid integrity
Self-starter with a proactive approach, strong time management and prioritization skills
Education and Experience
Undergraduate degree from an accredited university or equivalent experience OR current enrolment in a related BS/BA or Master’s degree
Familiarity with marketing computer software and online applications
Previous experience using customer relations or CRM systems desired
Degree qualifications
Bachelor’s Degree
How to Apply
For more information and job application details, see; African Management Institute Customer Relations Intern Jobs in Kenya
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.
