African Management Institute Customer Relations Intern Jobs in Kenya

African Management Institute Customer Relations Intern Jobs in Kenya


Job description

  • AMI is looking for an ambitious and enthusiastic Customer Relations Intern to join our Marketing & Communications department in Nairobi, Kenya. This is a chance for an entrepreneurial individual with an outgoing personality and a passion to support small and medium size enterprises (SMEs) grow and scale, to be part of Africa’s transformation.

  • The Customer Relations Intern must have great relationship management skills, be an effective communicator and writer, and understand he business life cycle SMEs in Africa go through.

  • The successful candidate will report to the Marketing Manager - Community & Customer Growth as part of the marketing and sourcing department and will also work closely with the Director of Marketing & Communications, with the objective to maintain our relationships with existing and potential customers.

  • The successful candidate will be part of a dynamic international team and will be based in Nairobi. This is a great opportunity for a customer champion with a passion for ensuring SMEs, learning, and development play a central part in Africa’s transformation.

  • The Customer Relations Intern will be responsible for managing client relationships for the business in line with the company strategy.

    Responsibilities

  • Focus on customers - champion customers by understanding their needs and interacting with them directly

  • Respond and direct customer responses/inquiries that come through calls, WhatsApp, email, social media platforms (Facebook, Instagram, Twitter) and website

  • Launch and manage digital campaigns on WhatsApp

  • Data base management – adding new contacts in our database and labelling/managing tags
    for existing ones

  • Liaise with marketing production team members on any marketing materials and collateral needed for correspondence to clients

  • Provide critical insights to management on customer trends and client needs to shape the business strategy

  • Engage with digital audiences during events – live tweeting, live streaming etc.

  • Support the marketing and sourcing department in daily administrative tasks or other tasks assigned.

    Skills & attributes

  • Excellent verbal and written communication skills

  • Basic digital and social media marketing skills

  • Passion for the marketing industry and best practices

  • A commitment to AMI’s values of excellence, innovation and accountability

  • Thrives in a fast-paced, entrepreneurial environment

  • Absolutely rock-solid integrity

  • Self-starter with a proactive approach, strong time management and prioritization skills

    Education and Experience

  • Undergraduate degree from an accredited university or equivalent experience OR current enrolment in a related BS/BA or Master’s degree

  • Familiarity with marketing computer software and online applications

  • Previous experience using customer relations or CRM systems desired

    Degree qualifications

  • Bachelor’s Degree

    How to Apply

  • For more information and job application details, see; African Management Institute Customer Relations Intern Jobs in Kenya


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