Action Against Hunger Complaints Response Mechanism Assistant Jobs in Nigeria

Action Against Hunger Complaints Response Mechanism Assistant Jobs in Nigeria



Action Against Hunger works to save lives by combating hunger and diseases that threaten the lives of vulnerable communities, through nutrition, food security, water and sanitation, health and advocacy.


Responsibilities


Support the establishment and management of the Complaint Response Mechanism for all ACF projects:

  • Support the Accountability Officer in setting up the different Complaints Response Mechanism in relevant project locations
  • Respond to enquiries from program beneficiaries
  • Refer program specific complaints to CRM focal points
  • Ensure confidentiality of complaint data is respected
  • Ensure regular maintenance of complaints and feedback database/information system, and ensure information is shared on a regular basis
  • Support the M&E and Program teams in activity implementation, to ensure beneficiary access to CRM channels (feedback days, complaints booths, field visits...)


    Reporting and Referrals:

  • Submit internal, and accurate reports to the concerned programs/projects. The reports will be submitted weekly, or daily according to the urgency of the call; include monthly recommendations, if needed, to projects/programs and program managers as received.
  • Accurately refer cases internally within the departments of the ACF - with the support of the Accountability officer - following the standard operating procedures set for the referral system within the base
  • Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects. Ensure all documents and actions taken are documented, and feedback is given back to the caller.


    Requirements


  • Bachelor's degree in Management, Social Research, Development Studies or a related field
  • At least with 1-year relevant experience in developing and maintaining accountability and learning activities.
  • Strong understanding of HAP, Do No Harm
    and other relevant global standards
  • Experience of carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria.
  • Experience of developing and/or managing complaints reporting mechanisms for cash transfer Programme
  • Demonstrated knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
    Ethical, focused on treating complainants/ community fairly and culturally sensitive
  • Excellent computer skills especially developing databases
  • Excellent verbal and written communication skills in local languages (Hausa, Kanuri, Fulaniā€¦)
  • Sound analytical and conceptual skills
  • Excellent communication skills and experience in report writing
  • Commitment to ACF mission, values and Policy


    How to Apply


    Interested and qualified candidates should apply online by 22nd April, 2019.


    For more information and job application details, see; Action Against Hunger Complaints Response Mechanism Assistant Jobs in Nigeria


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