Action Africa Help - International ICT Technician, Nairobi Jobs in Kenya

Action Africa Help - International ICT Technician, Nairobi Jobs in Kenya


  • Action Africa Help International (AAH-I) is a regional African-led non-governmental organisation that supports livelihood-challenged communities in East and Southern Africa to sustainably improve their well-being and standard of living.

  • With Country Programmes in South Sudan, Kenya, Somalia, Uganda, Zambia and recently in Djibouti, AAH-I has over 25 years’ experience working with communities in conflict and post-conflict situations, including refugees, internally displaced people and host communities.

  • More recently AAH-I has expanded its activities to work with other marginalised communities, including pastoralists and people living in informal urban settlements.

    Key Responsibilities/Roles

  • Provide the necessary support to IT Lab users to access their online accounts. This include troubleshooting login issues, internet connectively, laptop power issues etc.

  • Provides technical support to users for IT related hardware and software.

  • Ensures the daily optimal performance of all computer systems in the labs.

  • Keeps individuals informed as to the status of their request for IT assistance.

  • Completing duties mutually agreed upon and assigned by the supervisors;

  • Other duties as assigned

    Competence and Requirement

  • Must be a Kenyan citizen

  • Certificate in Secondary Education

  • Diploma in IT or related course.

  • A minimum of 1 year in technology support environment.

  • Previous experience in NGOs highly desired.

  • Ability to travel to other office locations in Kakuma, as needed.

  • Experience in Internet usage and applications, Microsoft Windows and Office Applications.

  • Written and spoken fluency in English.

  • Availability to work occasional after-hours and weekends for IT support at the IT Labs.

  • Be proficient in computer skills.

  • Experience working with end-users on new feature deployments, including testing and training cycles will be an added advantage.

  • Ability to work under minimum supervision.

  • Ability to troubleshoot user problems in 2-step login into their online emails accounts

    Other Knowledge, Additional Competences

  • Matric; Facilitation; Presentation; Programming techniques and Databases.

  • To be able to demonstrate an understanding of what equality and diversity means in the workplace.

  • Project management skills.

    How to Apply

  • Interested candidates should email application letters and CVs (with 3 referees) addressed to

  • recruitkenya@actionafricahelp.org to be received by 3 rd January, 2020.

  • The email Subject Line must show the job title of the position applied for.

  • AAH-K is an equal-opportunity employer.

  • We thank candidates for their high interest in the opportunities we publish on our website.

  • Due to the high number of applications we receive, we will only get back to shortlisted candidates.

  • AAH-K does not charge a fee at any stage of the recruitment process nor does it use recruitment agents.

  • Selection will be done on a rolling basis.


    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Job Vacancies in Africa.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.