Action Africa Help - International ICT Technician, Dadaab Jobs in Kenya
Action Africa Help - International ICT Technician, Dadaab Jobs in Kenya Action Africa Help International (AAH-I) is a regional African-led non-governmental organisation that supports livelihood-challenged communities in East and Southern Africa to sustainably improve their well-being and standard of living.
With Country Programmes in South Sudan, Kenya, Somalia, Uganda, Zambia and recently in Djibouti, AAH-I has over 25 years’ experience working with communities in conflict and post-conflict situations, including refugees, internally displaced people and host communities.
More recently AAH-I has expanded its activities to work with other marginalised communities, including pastoralists and people living in informal urban settlements.
Provide the necessary support to IT Lab users to access their online accounts. This include troubleshooting login issues, internet connectively, laptop power issues etc.
Provides technical support to users for IT related hardware and software.
Ensures the daily optimal performance of all computer systems in the labs.
Keeps individuals informed as to the status of their request for IT assistance.
Completing duties mutually agreed upon and assigned by the supervisors;
Other duties as assigned
Competence and Requirement
Must be a Kenyan citizen
Certificate in Secondary Education
Diploma in IT or related course.
A minimum of 1 year in technology support environment.
Previous experience in NGOs highly desired.
Ability to travel to other office locations in Kakuma, as needed.
Experience in Internet usage and applications, Microsoft Windows and Office Applications.
Written and spoken fluency in English.
Availability to work occasional after-hours and weekends for IT support at the IT Labs.
Be proficient in computer skills.
Experience working with end-users on new feature deployments, including testing and training cycles will be an added advantage.
Ability to work under minimum supervision.
Ability to troubleshoot user problems in 2-step login into their online emails accounts
Other Knowledge, Additional Competences
Matric; Facilitation; Presentation; Programming techniques and Databases.
To be able to demonstrate an understanding of what equality and diversity means in the workplace.
Project management skills.
How to Apply
Interested candidates should email application letters and CVs (with 3 referees) addressed to
firstname.lastname@example.org to be received by 3 rd January, 2020.
The email Subject Line must show the job title of the position applied for.
AAH-K is an equal-opportunity employer.
We thank candidates for their high interest in the opportunities we publish on our website.
Due to the high number of applications we receive, we will only get back to shortlisted candidates.
AAH-K does not charge a fee at any stage of the recruitment process nor does it use recruitment agents.
Selection will be done on a rolling basis.
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