Action Africa Help - International ICT Technician, Dadaab Jobs in Kenya

Action Africa Help - International ICT Technician, Dadaab Jobs in Kenya

  • Action Africa Help International (AAH-I) is a regional African-led non-governmental organisation that supports livelihood-challenged communities in East and Southern Africa to sustainably improve their well-being and standard of living.

  • With Country Programmes in South Sudan, Kenya, Somalia, Uganda, Zambia and recently in Djibouti, AAH-I has over 25 years’ experience working with communities in conflict and post-conflict situations, including refugees, internally displaced people and host communities.

  • More recently AAH-I has expanded its activities to work with other marginalised communities, including pastoralists and people living in informal urban settlements.

    Key Responsibilities/Roles

  • Provide the necessary support to IT Lab users to access their online accounts. This include troubleshooting login issues, internet connectively, laptop power issues etc.

  • Provides technical support to users for IT related hardware and software.

  • Ensures the daily optimal performance of all computer systems in the labs.

  • Keeps individuals informed as to the status of their request for IT assistance.

  • Completing duties mutually agreed upon and assigned by the supervisors;

  • Other duties as assigned

    Competence and Requirement

  • Must be a Kenyan citizen

  • Certificate in Secondary Education

  • Diploma in IT or related course.

  • A minimum of 1 year in technology support environment.

  • Previous experience in NGOs highly desired.

  • Ability to travel to other office locations in Kakuma, as needed.

  • Experience in Internet usage and applications, Microsoft Windows and Office Applications.

  • Written and spoken fluency in English.

  • Availability to work occasional after-hours and weekends for IT support at the IT Labs.

  • Be proficient in computer skills.

  • Experience working with end-users on new feature deployments, including testing and training cycles will be an added advantage.

  • Ability to work under minimum supervision.

  • Ability to troubleshoot user problems in 2-step login into their online emails accounts

    Other Knowledge, Additional Competences

  • Matric; Facilitation; Presentation; Programming techniques and Databases.

  • To be able to demonstrate an understanding of what equality and diversity means in the workplace.

  • Project management skills.

    How to Apply

  • Interested candidates should email application letters and CVs (with 3 referees) addressed to

  • to be received by 3 rd January, 2020.

  • The email Subject Line must show the job title of the position applied for.

  • AAH-K is an equal-opportunity employer.

  • We thank candidates for their high interest in the opportunities we publish on our website.

  • Due to the high number of applications we receive, we will only get back to shortlisted candidates.

  • AAH-K does not charge a fee at any stage of the recruitment process nor does it use recruitment agents.

  • Selection will be done on a rolling basis.

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