Access Bank Plc Analyst - Omni-channel Service Delivery Jobs in Nigeria




Access Bank Plc Analyst - Omni-channel Service Delivery Jobs in Nigeria

Job Roles

• Ensure the delivery of front-end digital services across the Omni-channel platforms Mobile, Internet, ATM, etc.

• Work on other tasks as assigned by the Senior Specialist, Omni-channel Service Delivery

Functions and Responsibilities

• Document 'as-is' and 'to-be' state/architecture for various implementation phases, describing the changes required to attain the desired 'to-be' state

• Build test cases and scenarios sufficient for the validation of end-state products and services

• Periodically execute functional and non-functional tests on solutions, features and services on the ATM, Internet, Mobile, etc.

• Partake in the deployment of new features across the Omni-channel stack in line with business requirements

• Collaborate with internal and external partners to drive innovation initiatives through full process from idea to commercialization.

• Periodically review existing systems and advise process owners on possible areas of improvements thereby making IT serve as a business enabler

• Carry out an extensive testing Unit, Integration, Systems, User Acceptance Tests of solutions developed in order to ensure that they are error free and are fit for purpose

• Engage in the installation and configuration of ATMs, including the hands-on experience required to effectively perform 2nd level resolution

• Perform 1st level support during the transition phase of the Omni-channel Mobile, Internet banking and ATM platforms

• Research and implement product enhancement solutions working closely with 3rd party vendors, switch processors and Original Equipment Manufacturers OEMs

• Facilitate frequent ATM, Internet and Mobile banking 2nd level support trainings

Job Requirements

Education:

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related quantitative discipline

Experience:

• 0 -2 years’ experience in any of the following IT disciplines: application development, systems integration
& middleware, database management, and server administration.

Certifications:

• IT certifications and other professional qualifications will be an added advantage

Skills / Competence:

• Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation.

• Excellent analytical skills, written and verbal communication skills.

• Excellent planning and organizational skills.

• Good interpersonal skill

• Ability to analyze issues and provide adequate support to users

• Fair understanding of the Omni-channel solution objectives Good understanding of transaction entries

• Ability to review transactions and identify root cause of failure

• Good knowledge of various components within the payment infrastructure

• Creative and taking initiative.

• Good communication skill Oral & Written

• Analytical / Problem solving

• Self-management

• Interpersonal skills

How to Apply

  • For more information and job application details, see; Access Bank Plc Analyst - Omni-channel Service Delivery Jobs in Nigeria



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