ABIG Jr. IT Support Officer (Location Burayu) Jobs in Ethiopia

ABIG Jr. IT Support Officer (Location Burayu) Jobs in Ethiopia


Job Description

Job Purpose

  • The role of the Junior IT support officer is to assist employees who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.

    Duties & Responsibilities

  • Be present and visible in the Help Desk and available to users requiring to provide technical assistance;

  • Learn fundamental operations of commonly used software, hardware, and other equipment;

  • Respond to requests for technical assistance in person, via phone, electronically;

  • Diagnose and resolve technical hardware and software issues;

  • Assures system stability and security;

  • Analyzes problems and implement solutions according to relevant procedures;

    Resolves and repairs problems within scope of authority

  • Installs and configures hardware like printer, scanner, UPS, Photocopy Machine, Modem, Network card, applications software etc;

  • Provide accurate information on IT products or services.

  • Give remote support to users. (telephone , skype for business or TeamViewer)

  • Assist with onboarding of new users
    Prioritizing and managing many IT support open cases at a time.

  • Performs Other duties as assigned or required

    Job Requirements

    Education & Experience

  • BSc in Information Technology, Computer Science or related of fields

  • 1 year of experience in Information
  • Technology Activities.

  • Key Skills

  • Technical skills

  • Organization and efficiency

  • Interpersonal skills

  • Problem solving skills

    How to Apply

  • Only candidates meeting the required qualifications are invited to send their application letter and Updated CV
    (WITHOUT ANY SUPPORTING DOCUMENTS AT THIS STAGE) through the following address:
    e-mail: recruitment@askuplc.com (mailto:recruitment@askuplc.com)and/or through www.ethiojobs.net
    (http://www.ethiojobs.net)

  • Please mention the specific Position you are applying for on the subject line of your email, candidates who do not follow the application instruction will not be considered.

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