AA Kenya Tour and Travel Manager Jobs

AA Kenya Tour and Travel Manager Jobs


  • AA Kenya is the oldest and largest automobile association in Kenya with over 100,000 members and branch offices in all major towns countrywide.

  • Internationally we are affiliated with the Fédération Internationale de l'Automobile (FIA) which represents over 100 million motorists worldwide.

    Details

  • Reporting to the Head of Business Development, this position is responsible for coordinating Tour and Travel Operations by promoting and selling holidays and travel-related products to clients and ensure customer satisfaction and revenue generation.

    Key Responsibilities

  • Design tour and any tour related packages to meet the needs of different clients.

  • In charge of the Tour and Travel revenue budget.

  • Coordinate the processing and issuance of Carnet de Passage and International Driving Permit.

  • Customize tour packages as per the need of specific clients.

  • Promote and market the business to AAK to new markets.

  • Manage budgets and maintain statistical and financial records.

  • Coordinate marketing of travel products and tour packages.

  • Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.

  • Deliver and exceed performance and productivity of the portfolio.

  • Take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers.

  • Provide Sales reports to your supervisor as will be advised from time to time.

  • Implement alternative and innovative ideas for achieving new business.

  • Oversee the smooth and efficient running of the department.

  • Research, evaluate and recommend tour and travel costing that are competitive
    in the industry.

  • Carry out analysis of the competition and current market trends and propose new business opportunities.

  • Ensure compliance with the governing laws and department’s established policies and procedures.

  • Innovatively recommend potential products or services to management by collecting customer information and analyzing customer needs.

  • Develop and maintain external business relationships that generate business for the Association.

  • Performing any other duties as may be assigned from time to time.

    Minimum Job Requirements

    For appointment to this position one must have:

  • Degree in a Tours and Travel related Course or its equivalent.

  • Minimum 4 Years’ experience in Tours and Travels.

  • Experience in the management of a tour and travel company.

  • Ability to work with minimum supervision.

  • Good presentation and communication skills.

  • Strong interpersonal and relationship management skills.

  • Business Development background/experience will be an added advantage.

  • Excellent Customer Experience skills

  • Ability to lead and motivate a team

  • Competent IT skills

  • Strong organisational skills

  • Resilience to cope with long hours and pressure at peak times

  • A genuine interest in travel


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