A tier one Sacco Social Media Officer Jobs in Kenya
A tier one Sacco Social Media Officer Jobs in KenyaPurpose of the Job To manage the Sacco’s communication activities both internal and external.
The position is directly responsible for the effective management of the social media platform and Website.
Ensure that members are accorded customer service that are responsive and meet their needs
Answers queries on social media professionally ( FaceBook, Twitter, Google review, Instagram among others )
Responsible for the Sacco’s website
Respond to customer inquiries on Social Media platform.
Research required information using available resources.
Handle and resolve member complaints on social media platform
Follow up member queries where necessary.
Identify and escalate member queries to rightful departments for assistance.
Provide members with product and service information on social media
Post daily/ weekly post on social media to create member engagement
Complete social media reports.
Ensure compliance with the Customer Services policies and guidelines of the Society.
Ensure compliance with the Customer Service Charter.
Innovative new and effective ways to engage members on social media
Communicate to members on the ongoing of the SACCO on social media platform
Ensure conformance to organizational policy for all purchases, claims and contracts
Maintain records of goods and services ordered and received
Prepare reports regarding market conditions and merchandise costs
Daily management of incoming procurement requests from user department.
Process invoices and certify them for payment.
Work diligently with other team members and other Society staff to ensure that members’
issues, concerns and or needs are handled in the most efficient and effective way, on time in full at all times.
Perform any other duties as may be assigned from time to time.
2 years’ experience
Academic and Professional Qualification
A degree in Marketing or relevant Field.
Need to know
Familiarity with web design and publishing
Proficient in relevant computer applications.
Customer service principles and practices
Good keyboard skills
Administration and clerical processes
Relevant product knowledge
Problem analysis and solving
Excellent multitasking skills
Good verbal and written communication skills.
Good interpersonal relationship skills.
Good listening skills
Customer service orientation
Good attention to detail
Good stress tolerance
How to Apply
For more information and job application details, see; A tier one Sacco Social Media Officer Jobs in Kenya
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