A Tier One Sacco Head of Operations & Credit Management Jobs in Kenya

A Tier One Sacco Head of Operations & Credit Management Jobs in Kenya

Purpose of the Job

  • The Head of Operations & Credit is accountable for the entire credit management process, including the consistent application of a credit policy, periodic credit reviews of existing members, and the assessment of the credit worthiness of potential members/customers, with the goal of optimizing the mix of the Sacco’s loan portfolio and bad debt losses.

  • The incumbent job holder oversees the operations of the following key functional areas-credit control, loans management, records management and member management in the Sacco. Develops, coordinates and reviews sound policies, guidelines and procedures for the respective functional areas

    Key Responsibilities/accountabilities


  • Leads the Operations & Credit Management team members to deliver all planned and agreed department and individual performance targets to ensure that the various sections are efficient
    and value adding to the society


  • Maintains a department organizational structure sufficient to meet all goals and objectives to include a full proof succession plan

  • Manages, trains. up-skills, motivates, retains and participates in the recruitment of
    Credit Management staff

  • Measures department performance with appropriate metrics

  • In Liaison with the security section, conducts vetting of Operations & Credit Management

  • Manages relations with Credit Reporting and Fraud Agencies Operations

    Credit Control Operation

  • Effective and efficient management of the Credit Control Operations by ensuring that members loan accounts are promptly updated and defaulters are tracked and followed up for recovery

  • Reviews credit reports from the credit control manager and submit them to credit committee

  • Recommends loan recovery strategies for bad debts to the credit committee

  • Identify, draft, develop and implement operational processes, policies and guidelines

  • Implements the Sacco’s Credit Policy

  • Meets set deliverables by the CEO and the Board

  • Regularly reviews and updates the credit management operational policies

  • Analyze the performance of existing members’ loans and prepares appropriate recommendations

  • Recommends changes in the credit policy to the CEO and the Board

  • Devise risk management strategies in conjunction with the risk management department

  • Monitors loans performance and prepares appropriate reports

  • In liaison with the credit control manager, reviews members’ loans applications with a view to reject or accept

  • Keeps abreast of best practice methods and trends and recommend to the CEO and the Board

  • Prepares monthly, quarterly and annual reports on the operation of the department

    Customer Service

  • Ensures that the Credit Management Department delivers its services efficiently and effectively in line with the customer care charter

    Records Management

  • Ensures that
    the member records are regularly updated maintained safely and care easily retrievable

    Members Management

  • Develop member management policy

  • Advice and provide direction on member’s issues

  • Ensuring that all members issues have been attended in time

  • Ensures that good member relationship is enhanced and continually improved

    Compliance, Corporate Governance and Control

  • Ensures corporate governance in the department

  • Ensures compliance with the credit policies and guidelines with the society

  • Liaise with external auditors and SASRA to ensure that all credit transactions are compliant
    with existing regulatory instruments and accounting standards

  • Ensure compliance with the statutory reports and returns (SASRA, CBK)

    Risk and Controls

  • Develops and ensures implementation of full proof fraud prevention systems and process in
    the department

  • Ensures timely response to the External Auditors Management Letter

    Managing Stakeholder Relationships

  • Maintain a good working relationship with banks and financial institutions with the aim of
    securing the funds necessary for the operations of the society, the attainment of its development and investment plans

    People Management

  • Set goals/objectives for the head of sections in the department

  • Appraises head of sections and makes appropriate recommendations

  • Recommends cases of discipline to the HR Department for review and onward transmission
    to the disciplinary committee for appropriate action

  • Coaches and mentors departmental staff

  • In liaison with HR Department, identifies staff training needs and recommends them for relevant training to enhance their capacity

    Other Responsibilities

  • Performs any other responsibilities as assigned from time to time



  • 10 years experience

    Academic Qualification

  • Bachelor's degree in Business Related Subjects from a recognized university

    Professional Qualification

  • Be a registered member of a professional body

    Technical Skills, General Skills & Personal Attributes

    Technical Skills

  • Business savvy.

  • Accounting

  • Marketing.

  • Management Skills.

  • Computer skills.

  • Customer Service skills.

  • Creative and innovative.

  • Relationship Building.

    General Skills

  • Strategic orientation.

  • Communication skills.

  • Report writing skills.

  • Negotiation skills.

  • Interpersonal skills.

  • Conflict Management.

  • People Management Skills.

  • Problem solving skills.

    How to Apply

  • For more information and job application details, see; A Tier One Sacco Head of Operations & Credit Management Jobs in Kenya

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