A tier one Sacco FOSA Manager Jobs in Kenya
A tier one Sacco FOSA Manager Jobs in KenyaPurpose of the Job To plan, organize and coordinate the FOSA operations and ensure effective and efficient delivery services to the satisfaction of members/customers expectations.
Leads the branch team in the provision of efficient services.
Sets goals and objectives for the branch staff and regularly evaluates their performance.
Coaches and mentors the branch team
Effectively manages and coordinates the branch operations at minimal costs.
Ensures that the branch is appropriately staffed at all times.
Aligns the branch operations to the Department’s strategic goals/objectives
Contributes to the departmental Plan
Creates awareness to the branch staff on the department’s goals/objectives.
Ensures his/her branch adherence to the department’s set out goals/objectives
Periodically reviews his/her branch performance based on the set out goals/objectives
Leads the branch in the delivery of superior customer service
Ensures that the branch adheres to the approved customer service charter and all queries raised
at the branch level are promptly handled to the satisfaction of the customer/member.
Ensures his/her branch staff are regularly trained on delivering superior customer service
Ensures that the Head Teller adheres to the approved cash holding limits at all times
Ensues that the branch strictly adheres to the approved cash management Policy
In conjunction with HR department disciplines branch staff that breach the Cash
Works closely with the credit department to ensure customer’s/member’s loans are efficiently processed and promptly paid as per the approved service level agreement.
Policies and Procedures
Ensures that the branch operation’s manual is strictly adhered to
Strives to ensure FOSA operations are aligned to best practices
Ensures his/her branch adheres to corporate governance principles as laid down in the
Prepares branch operational budget for approval by the Head of FOSA
Monitors the branch approved budgets
Ensures branch strictly adheres to the approved budget
Effectively manages the branch staff
Sets performance goals/objectives for the branch staff and regularly monitors their performance
Appraises Branch staff
Prepares monthly, quarterly and annual branch reports
Undertakes any other responsibilities as may be assigned from time to time.
5 years’ working experience; of which at least two must be at a management level.
Bachelor’s Degree in Business Related Subjects.
Post Graduate in Business Administration, Marketing, Customer Service and related areas. A
professional qualification CPA (K), ACCA. ACA is an added advantage.
Technical Skills, General Skills & Personal Attributes
Customer Service Training Skills
Creative and innovative
Report writing skills
People Management skills
Problem solving skills
How to Apply
For more information and job application details, see; A tier one Sacco FOSA Manager Jobs in Kenya
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