A tier one Sacco FOSA Manager Jobs in Kenya

A tier one Sacco FOSA Manager Jobs in Kenya


Purpose of the Job

  • To plan, organize and coordinate the FOSA operations and ensure effective and efficient delivery services to the satisfaction of members/customers expectations.

    Key Responsibilities/Accountabilities

    Leadership

  • Leads the branch team in the provision of efficient services.

  • Sets goals and objectives for the branch staff and regularly evaluates their performance.

  • Coaches and mentors the branch team
    Management

  • Effectively manages and coordinates the branch operations at minimal costs.

  • Ensures that the branch is appropriately staffed at all times.

    Department’s goals/Objectives

  • Aligns the branch operations to the Department’s strategic goals/objectives

  • Contributes to the departmental Plan

  • Creates awareness to the branch staff on the department’s goals/objectives.

  • Ensures his/her branch adherence to the department’s set out goals/objectives

  • Periodically reviews his/her branch performance based on the set out goals/objectives

    Customer Service

  • Leads the branch in the delivery of superior customer service

  • Ensures that the branch adheres to the approved customer service charter and all queries raised
    at the branch level are promptly handled to the satisfaction of the customer/member.

  • Ensures his/her branch staff are regularly trained on delivering superior customer service

    Cash Management

  • Ensures that the Head Teller adheres to the approved cash holding limits at all times

  • Ensues that the branch strictly adheres to the approved cash management Policy

  • In conjunction with HR department disciplines branch staff that breach the Cash

    Credit Management

  • Works closely with the credit department to ensure customer’s/member’s loans are efficiently processed and promptly paid as per the approved service level agreement.

    Policies and Procedures

  • Ensures that the branch operation’s manual is strictly adhered to

  • Strives to ensure FOSA operations are aligned
    to best practices

  • Ensures his/her branch adheres to corporate governance principles as laid down in the
    SASRA regulations.

    Budgets

  • Prepares branch operational budget for approval by the Head of FOSA

  • Monitors the branch approved budgets

  • Ensures branch strictly adheres to the approved budget

    People Management

  • Effectively manages the branch staff

  • Sets performance goals/objectives for the branch staff and regularly monitors their performance

  • Appraises Branch staff

    Reports

  • Prepares monthly, quarterly and annual branch reports

    Other responsibilities

  • Undertakes any other responsibilities as may be assigned from time to time.

    Experience

  • 5 years’ working experience; of which at least two must be at a management level.

    Academic Qualification

  • Bachelor’s Degree in Business Related Subjects.

    Professional Qualification

  • Post Graduate in Business Administration, Marketing, Customer Service and related areas. A
    professional qualification CPA (K), ACCA. ACA is an added advantage.

    Technical Skills, General Skills & Personal Attributes

    Technical Skills

  • Business savvy

  • Accounting

  • Marketing

  • Supervisory skills

  • Computer skills

  • Customer Service Training Skills

  • Creative and innovative

    General Skills

  • Communication skills

  • Report writing skills

  • Negotiation Skills

  • Interpersonal skills

  • Conflict Management

  • People Management skills

  • Problem solving skills

    How to Apply

  • For more information and job application details, see; A tier one Sacco FOSA Manager Jobs in Kenya


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