A tier one Sacco FOSA Manager Jobs in Kenya

A tier one Sacco FOSA Manager Jobs in Kenya

Purpose of the Job

  • To plan, organize and coordinate the FOSA operations and ensure effective and efficient delivery services to the satisfaction of members/customers expectations.

    Key Responsibilities/Accountabilities


  • Leads the branch team in the provision of efficient services.

  • Sets goals and objectives for the branch staff and regularly evaluates their performance.

  • Coaches and mentors the branch team

  • Effectively manages and coordinates the branch operations at minimal costs.

  • Ensures that the branch is appropriately staffed at all times.

    Department’s goals/Objectives

  • Aligns the branch operations to the Department’s strategic goals/objectives

  • Contributes to the departmental Plan

  • Creates awareness to the branch staff on the department’s goals/objectives.

  • Ensures his/her branch adherence to the department’s set out goals/objectives

  • Periodically reviews his/her branch performance based on the set out goals/objectives

    Customer Service

  • Leads the branch in the delivery of superior customer service

  • Ensures that the branch adheres to the approved customer service charter and all queries raised
    at the branch level are promptly handled to the satisfaction of the customer/member.

  • Ensures his/her branch staff are regularly trained on delivering superior customer service

    Cash Management

  • Ensures that the Head Teller adheres to the approved cash holding limits at all times

  • Ensues that the branch strictly adheres to the approved cash management Policy

  • In conjunction with HR department disciplines branch staff that breach the Cash

    Credit Management

  • Works closely with the credit department to ensure customer’s/member’s loans are efficiently processed and promptly paid as per the approved service level agreement.

    Policies and Procedures

  • Ensures that the branch operation’s manual is strictly adhered to

  • Strives to ensure FOSA operations are aligned
    to best practices

  • Ensures his/her branch adheres to corporate governance principles as laid down in the
    SASRA regulations.


  • Prepares branch operational budget for approval by the Head of FOSA

  • Monitors the branch approved budgets

  • Ensures branch strictly adheres to the approved budget

    People Management

  • Effectively manages the branch staff

  • Sets performance goals/objectives for the branch staff and regularly monitors their performance

  • Appraises Branch staff


  • Prepares monthly, quarterly and annual branch reports

    Other responsibilities

  • Undertakes any other responsibilities as may be assigned from time to time.


  • 5 years’ working experience; of which at least two must be at a management level.

    Academic Qualification

  • Bachelor’s Degree in Business Related Subjects.

    Professional Qualification

  • Post Graduate in Business Administration, Marketing, Customer Service and related areas. A
    professional qualification CPA (K), ACCA. ACA is an added advantage.

    Technical Skills, General Skills & Personal Attributes

    Technical Skills

  • Business savvy

  • Accounting

  • Marketing

  • Supervisory skills

  • Computer skills

  • Customer Service Training Skills

  • Creative and innovative

    General Skills

  • Communication skills

  • Report writing skills

  • Negotiation Skills

  • Interpersonal skills

  • Conflict Management

  • People Management skills

  • Problem solving skills

    How to Apply

  • For more information and job application details, see; A tier one Sacco FOSA Manager Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Job Vacancies in Africa.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.