Regional Services Manager East Africa

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Job Title

Regional Services Manager East Africa

General Information

TechnoServe, Inc. is an international non-profit economic development organization founded in 1968.

Its mission is to help entrepreneurial men and women in poor rural areas of the developing world to build businesses that create income, opportunity and economic growth for their families, communities and countries.

TechnoServe has just launched a four year East Africa Coffee Initiative funded by the Bill and Melinda Gates Foundation.

This initiative will focus on helping approximately 180,000 small-holders improve their incomes by improving the quality of the coffee they produce, increasing its production and linking it to markets.

Primary Purpose and Function

  • Coordinate coffee regional services, Credit, Audit and Governance, IT and Procurement to support country coffee programs

  • Provide back-stopping support to the regional deputy Director and country coffee programs as needed.

  • Build the coffee regional services team and office to execute the regional support activities

  • Responsible for day-to-day leadership and management of the coffee regional services in accordance with TechnoServe's

    Managerial Guidelines

    Duties and Responsibilities

  • Develop, present and implement work plans and objectives of the regional coffee services to be approved by the Project Director.

  • Develop the annual implementation plan for the regional coffee services. The RSM is to ensure that all regional coffee services are in accord with TechnoServe's corporate strategy.

  • Develop, lead and manage the regional coffee services on a day-to-day basis, including developing work plans; managing regional services performance, monitoring and evaluation, quality and cost-effectiveness control, and, developing and managing knowledge.

  • Manage and optimize supplier performance, including continuous improvement, innovations, obsolescence and reduction in total cost of ownership

  • Create and maintain mutually beneficial long-term partnerships with suppliers to foster feedback and continuous improvement

  • Coordinate regional activities including: Procurement of pulping machines, cupping lab equipment and other program assets.

  • Build effective FBG audit committee structure to rollout across the region.

  • Identify strategic credit opportunities to develop sustainable finance solutions for TNS clients

  • Ensure credit services are available for all TNS clients in a timely manner.

  • Training of banks and financial institutions on coffee business risk assessment and coffee risk management tools;


  • 5+ years of progressive management and leadership experience

  • Advanced knowledge of procurement principles, theories and processes

  • 2-4 years materials or manufacturing experience

  • Cross-functional business team environment experience preferred

  • BA/BS degree in business, engineering, materials management or equivalent

  • Master degree preferred

  • Excellent verbal and written communication skills

  • Proven ability to lead, influence and motivate others

    Reports To: Regional Deputy Director

    Position Location: Kigali, Rwanda

    Apply (by email only) to the Recruitment Coordinator at with the position title placed in the subject line.

    Please include

  • cover letter describing your interest,

  • curriculum vitae,

  • salary history, and

  • telephone contacts of three referees.

    Please include all requirements in one word document.

    Applications will be treated confidentially.

    Applications Deadline; 1st November.

    For More Information and Application, Please Visit; TechnoServe Website

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