Head of Operation

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Reporting to the Chief Executive, the incumbent will be responsible for the effective and overall management of the Operations function of the bank.

Ensuring unified processes across the network as well as providing for the efficient and effective delivery of reputable and reliable operations activities.


  • Bank Operations strategy and policy formulation and review
  • Continually develop, coach and inspire the branch & operations sub-units management to greater success.
  • Central Operations - Account Services, Clearings, Payments, Cash Management and Reconciliation
  • Management of ATM networks.
  • Operational risk – analysis and mitigating measures.
  • Security & Investigations – understand banking fraud & management of the same.
  • Ensure compliance with regulatory and policy requirements with regards to banking operations.
  • People - ensuring suitably hiring, training and mentoring is undertaken throughout the operational environment in line with the Bank's Performance Management objectives
  • Relationship Management for external and internal customers.
  • Project management & systems implementation – efficiently manage and give direction to successful implementation on projects under the Operations Department.
  • Innovation: Partner with Marketing & ICT departments to deliver timely and innovative customer solutions
  • Training & development - Develop adequate training plans with HR regarding skills gaps in banking operations.
  • Any other duties that may be assigned to you from time to time by Management.


  • Bachelors degree in a business or finance related field; Associate of the Chartered Institute of Bankers & a Masters degree will be an added advantage.
  • Detailed knowledge of Banking procedures and policy principles at all levels
  • At least ten (10) years experience in an operations function of a leading financial institution.
  • Job Skills: Understand the Banking Act and Central Bank of Kenya (CBK) clearing procedures and prudential guidelines; high levels of professionalism and professional development.
  • An all-round banker with thorough knowledge of Operational routine in Banks as well as extensive knowledge of Treasury Operations, clearing, cash management and Trade Finance.
  • Deliver world class standards of services to the customers of the Bank.
  • Demonstrating powerful leadership both in terms of behaviors and action.
  • Analytical and practical understanding of workflow, capacity planning / optimization and process implementation
  • Ability to plan & prepare the strategy and annual budget requirements for the operational environment.
  • Demonstrate a high degree of sensitivity, confidentiality and integrity when dealing with internal and external customers.
  • Excellent communication and presentation skills, with outstanding reporting skills.

    Deadline: 10th September

    For more information and application, visit: Head of Operation Website

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