Front Office Assistant

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The World Agroforestry Centre (ICRAF) is recruiting for the position of Front Office Assistant to be based at its headquarters in Nairobi, Kenya reporting directly to the Operations Manager.

Duties and responsibilities:

  • Administering and overseeing front office and mailroom requirements.

  • Preparing and arranging conferences calls as requested.

  • Ensure smooth visitor reception and direction.

  • Managing the General ICRAF mailbox.

  • Ensure efficient external and internal ICRAF mail distribution.

  • Liaising with both local and international couriers for efficient mail handling.

  • Responding to routine customer queries.

  • Manage stamp imp rest.

  • Administration of mail room monthly charge back.

  • Produce quarterly reports.

  • Any other duties as may be assigned by the supervisor.


  • Diploma in Administration and Office Management.

  • Three (3) years experience with an international organization.

  • Excellent inter-personal and communication skills.

  • Ability to coordinate, prioritize, and organize workload.

  • Ability to meet deadlines and work under pressure with minimal supervision.

  • Excellent command of both written and spoken English.

  • Excellent computer knowledge of Microsoft Office.

    For more information and application, visit: Front Office Assistant

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