Exams / Customer Service Officer

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation.

The British Council welcome applications from all sections of the community.

The British Council guarantee an interview to disabled candidates who meet the essential criteria.

The British Council has an exciting range of products and services supported by a respected brand.

The British Council are building on these strengths to create a Professional Development offer that meets the needs of today’s young managers and leaders in Cameroon.

World-wide The British Council help nearly a million people every year achieve their life goals by obtaining a UK qualification.

In Cameroon The British Council administer over 5,000 examinations on behalf of UK English, professional and academic partners.


To contribute to the achievement of British Council objectives through effective and efficient delivery of an integrated, high quality English and Examinations (E & E) administration and customer service excellence plan, in order to enhance the UK's reputation as a provider of internationally recognised qualifications.

Duties and Responsibilities:

  • Exam Strategy and Delivery - To deliver agreed strategy, assist in evaluating the implementation of policies/plans to meet examination services targets.

  • Front line customer service.

  • Finance & Administration - To support the delivery of financial & administrative services by the implementation of agreed tasks.

  • Management - To fully engage in British Council system of PMPD according to Essential HR policies.

    Deadline: 30th September

    For more information and application, visit: Exams / Customer Service Officer Website

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