9Mobile Senior Engineer - Service Assurance Specialist Jobs in Nigeria

9Mobile Senior Engineer - Service Assurance Specialist Jobs in Nigeria


Job Summary

  • Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

    Principal Functions

  • SLA/KPI management and reconciliation with vendors and customers

  • Collocation availability and performance reconciliation

  • Writing of NOC processes to govern NOC operations

  • Monitoring of NOC processes performance.

  • Ensuring activities at the NOC aligns with the NOC approved processes

  • Review and updating of NOC processes to ensure it is relevant to the NOC operations.

  • Generation of NOC processes performance reports as required.

  • Generation of vendor performance reports

  • Generation of collocation performance reports

  • Evaluation of vendors performance

  • Perform other duties assigned by the Head, NOC & BSS

    Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline

  • Four (4) to Six (6) years post NYSC work experience

    Experience, Skills & Competencies

    Knowledge

  • Network availability and capacity management

  • Network administration

  • Network operations and maintenance

  • Vendor management

  • Process writing

    Skills

  • Communication

  • Delegation/ Supervisory

  • Reconciliation

  • Negotiation

  • Problem Solving

  • Presentation

    Behavior

  • Passion for Excellence

  • Integrity

  • Empowering people

  • Growing people

  • Teamwork

  • Customer Focus

    How to Apply

  • For more information and job application details, see; 9Mobile Senior Engineer - Service Assurance Specialist Jobs in Nigeria



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