9mobile Nigeria Senior Engineer / SOC Jobs
9mobile Nigeria Senior Engineer / SOC Jobs
Job Summary Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.
Principal Functions
Ensure 24*7 Monitoring of Enterprise links and solutions
Resolve subscriber complaints on BES platform
Monitoring and analysis of critical KQIs
Provide proactive and enhanced reactive care for subscribers' services
Raise customer-centric operations transformation initiatives
Ensure proper management of enterprise link failures within SLA
Effective demarcation of Enterprise customers complaints
Work with back office to ensure network visibility of enterprise links
Ensure availability of all enterprise links and services monitoring systems
Provide operations primary point of interface for enterprise customers
Troubleshooting of POF and COF for enterprise links and service problem
Escalate problems on enterprise links to the back office
Work with back office on the resolution of enterprise link problems
Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
Provide periodic regular updates on resolution of enterprise link problems to customers
Ensure effective communication with enterprise customers
Support reconciliation of availability figures with enterprise customers
Process site access requests for maintenance and troubleshooting of enterprise links
Generation and management of enterprise reports as required.
Perform other duties assigned by the Head, NOC & BSS
Educational Requirements
First Degree or equivalent in Electrical or Computer Engineering or relevant
discipline
Four (4) to six (6) years post NYSCwork experience in NOC operations
Multi-vendor solution experience
Experience, Skills & Competencies
Knowledge:
Network availability and capacity management
Network administration
Network operations and maintenance
Transmission fiber and Microwave knowledge
Knowledge of IP/Routers/Switches etc.
Basic understanding of IP Network
Skills:
Communication
Delegation/ Supervisory
Problem Solving
Behavior:
Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.
How to Apply
For more information and job application details, see; 9mobile Nigeria Senior Engineer / SOC Jobs
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