9mobile Nigeria Senior Engineer / SOC Jobs

9mobile Nigeria Senior Engineer / SOC Jobs


Job Summary

  • Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.

    Principal Functions

  • Ensure 24*7 Monitoring of Enterprise links and solutions

  • Resolve subscriber complaints on BES platform

  • Monitoring and analysis of critical KQIs

  • Provide proactive and enhanced reactive care for subscribers' services

  • Raise customer-centric operations transformation initiatives

  • Ensure proper management of enterprise link failures within SLA

  • Effective demarcation of Enterprise customers complaints

  • Work with back office to ensure network visibility of enterprise links

  • Ensure availability of all enterprise links and services monitoring systems

  • Provide operations primary point of interface for enterprise customers

  • Troubleshooting of POF and COF for enterprise links and service problem

  • Escalate problems on enterprise links to the back office

  • Work with back office on the resolution of enterprise link problems

  • Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration

  • Provide periodic regular updates on resolution of enterprise link problems to customers

  • Ensure effective communication with enterprise customers

  • Support reconciliation of availability figures with enterprise customers

  • Process site access requests for maintenance and troubleshooting of enterprise links

  • Generation and management of enterprise reports as required.

  • Perform other duties assigned by the Head, NOC & BSS

    Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or relevant
    discipline

  • Four (4) to six (6) years post NYSCwork experience in NOC operations

  • Multi-vendor solution experience

    Experience, Skills & Competencies

    Knowledge:


  • Network availability and capacity management

  • Network administration

  • Network operations and maintenance

  • Transmission fiber and Microwave knowledge

  • Knowledge of IP/Routers/Switches etc.

  • Basic understanding of IP Network

    Skills:

  • Communication

  • Delegation/ Supervisory

  • Problem Solving

    Behavior:

  • Passion for Excellence

  • Integrity

  • Empowering people

  • Growing people

  • Teamwork

  • Customer Focus.

    How to Apply

  • For more information and job application details, see; 9mobile Nigeria Senior Engineer / SOC Jobs


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