9mobile Nigeria Senior Engineer / Service Assurance Specialist Jobs

Job Summary

Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

Principal Functions

SLA/KPI management and reconciliation with vendors and customers

Collocation availability and performance reconciliation

Writing of NOC processes to govern NOC operations

Monitoring of NOC processes performance.

Ensuring activities at the NOC aligns with the NOC approved processes

Review and updating of NOC processes to ensure it is relevant to the NOC operations.

Generation of NOC processes performance reports as required.

Generation of vendor performance reports

Generation of collocation performance reports

Evaluation of vendors performance

Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

First degree or equivalent in Electrical or Computer Engineering or relevant discipline

Four (4) to Six (6) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

Network availability and capacity management

Network administration

Network operations and maintenance

Vendor management

Process writing

Skills:

Communication

Delegation/ Supervisory

Reconciliation

Negotiation

Problem Solving

Presentation

Behavior:

Passion for Excellence

Integrity

Empowering people

Growing

people

Teamwork

Customer Focus

How to Apply

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