9mobile Nigeria Senior Engineer / NOC Teams Lead Jobs
9mobile Nigeria Senior Engineer / NOC Teams Lead Jobs
Job Summary Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.
Principal Functions
Support the NOC manager by leading NOCFO shift team
Ensuring proper management of alarms from monitoring systems within SLA
Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
Be the primary focal point for escalated incidents and problems during shifts
Ensure proper ticketing, documentation, and follow-up on network incidents
Coordinate incident correlation and escalation across different units
Participate in performance management reviews of the shift team
Ensure effective NOC communication with internal and external stakeholders and customers
Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
Ensure availability of all network monitoring systems and visibility of all network nodes
Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
Generate reports on NOC fault management on the network as required.
Perform other duties assigned by the Incident and Surveillance Manager
Educational Requirements
First degree or equivalent in Electrical or Computer Engineering or relevant discipline
Three (3) to five (5) years post NYSC work experience in NOC operations
Multi-vendor solution experience
Experience,Skills & Competencies
Knowledge:
Network availability and capacity management
Network administration
Network operations and maintenance
Microsoft Office suite
Network Surveillance/monitoring tools(advantage)
Skills:
Communication
Analytical Skill
Delegation/ Supervisory
Problem Solving
Behavior:
Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus
How to Apply
For more information and job application details, see; 9mobile Nigeria Senior Engineer / NOC Teams Lead Jobs
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