9mobile Nigeria Senior Engineer / NOC Teams Lead Jobs

9mobile Nigeria Senior Engineer / NOC Teams Lead Jobs


Job Summary

  • Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

    Principal Functions

  • Support the NOC manager by leading NOCFO shift team

  • Ensuring proper management of alarms from monitoring systems within SLA

  • Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes

  • Be the primary focal point for escalated incidents and problems during shifts

  • Ensure proper ticketing, documentation, and follow-up on network incidents

  • Coordinate incident correlation and escalation across different units

  • Participate in performance management reviews of the shift team

  • Ensure effective NOC communication with internal and external stakeholders and customers

  • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration

  • Ensure availability of all network monitoring systems and visibility of all network nodes

  • Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers

  • Generate reports on NOC fault management on the network as required.

  • Perform other duties assigned by the Incident and Surveillance Manager

    Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline

  • Three (3) to five (5) years post NYSC work experience in NOC operations

  • Multi-vendor solution experience

    Experience,Skills & Competencies

    Knowledge:


  • Network availability and capacity management

  • Network administration

  • Network operations and maintenance

  • Microsoft Office suite

  • Network Surveillance/monitoring tools(advantage)

    Skills:

  • Communication

  • Analytical Skill

  • Delegation/ Supervisory

  • Problem Solving

    Behavior:

  • Passion for Excellence

  • Integrity

  • Empowering people

  • Growing people

  • Teamwork

  • Customer Focus

    How to Apply

  • For more information and job application details, see; 9mobile Nigeria Senior Engineer / NOC Teams Lead Jobs


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