9mobile Nigeria NOC Engineer / Microwave NOC Engineer Jobs
9mobile Nigeria NOC Engineer / Microwave NOC Engineer Jobs
Job Summary Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.
Principal Functions
24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
Follow-up with resolver teams for resolution of network faults and incidents
Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
Provision of support for troubleshooting of POF and COF for network incidents
Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
Provision of regular periodic updates on all network faults and incidents
Send notifications for planned/unplanned outages to all stakeholders
Provide operations primary point of interface for enterprise customers and partners
Conduct initial demarcation of enterprise customers and partners complaints
Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
Work with back office to ensure visibility of all network nodes
Process access to MGWs, BSCs, Data Centres and network sites for maintenance
and troubleshooting
Perform other duties as assigned by the Incident and Surveillance Manager.
Educational Requirements
First Degree or equivalent in Electrical or Computer Engineering or a related discipline
Two (2) years post NYSC work experience.
Experience, Skills & Competencies
Knowledge:
Network Administration
Microsoft Office suite
Network Surveillance / monitoring tools(advantage)
Skills:
Personal Effectiveness
Problem Solving
Behavior:
Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.
How to Apply
For more information and job application details, see; 9mobile Nigeria NOC Engineer / Microwave NOC Engineer Jobs
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