9mobile Nigeria NOC Engineer / Microwave NOC Engineer Jobs

9mobile Nigeria NOC Engineer / Microwave NOC Engineer Jobs


Job Summary

  • Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

    Principal Functions

  • 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)

  • Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution

  • Follow-up with resolver teams for resolution of network faults and incidents
    Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA

  • Provision of support for troubleshooting of POF and COF for network incidents

  • Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution

  • Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)

  • Provision of regular periodic updates on all network faults and incidents

  • Send notifications for planned/unplanned outages to all stakeholders

  • Provide operations primary point of interface for enterprise customers and partners

  • Conduct initial demarcation of enterprise customers and partners complaints

  • Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration

  • Work with back office to ensure visibility of all network nodes

  • Process access to MGWs, BSCs, Data Centres and network sites for maintenance
    and troubleshooting

  • Perform other duties as assigned by the Incident and Surveillance Manager.

    Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or a related discipline

  • Two (2) years post NYSC work experience.

    Experience, Skills & Competencies

    Knowledge:


  • Network Administration

  • Microsoft Office suite

  • Network Surveillance / monitoring tools(advantage)

    Skills:

  • Personal Effectiveness

  • Problem Solving

    Behavior:

  • Passion for Excellence

  • Integrity

  • Empowering people

  • Growing people

  • Teamwork

  • Customer Focus.

    How to Apply

  • For more information and job application details, see; 9mobile Nigeria NOC Engineer / Microwave NOC Engineer Jobs


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