350.org Senior CRM Specialist Jobs in Kenya

350.org Senior CRM Specialist Jobs in Kenya

Job Summary:

  • At 350, Salesforce is a key tool for managing relationships and engagement with our donors, supporters and partners. As a Senior CRM Specialist, you will be one of our Salesforce experts, providing training, support, smart customizations and technical expertise to 350 staff across the globe. You'll spend a good deal of time getting to know what 350 staff members need from Salesforce and finding ways to make the system more useful and user-friendly. In partnership with the CRM Product Manager, you'll help drive Salesforce adoption across the organization, and constantly look for opportunities to improve the system.

    Duties and Responsibilities:

  • Understand the many uses and functions of Salesforce at 350.

  • Create and maintain training materials and documentation.

  • Deliver effective training and proactive, friendly support to Salesforce users.

  • In partnership with the CRM Product Manager, design custom architecture, build automations, monitor data health, and make usability improvements in response to staff needs and organizational priorities.

  • Execute, and where appropriate train others to execute, data integrity audits and cleanups, as well as data imports and exports.

  • Communicate technical needs and solutions with non-technical users.

  • Carry out quality assurance testing.

  • Project manage / coordinate development requests being executed by external experts.

  • Participate extensively in the work of data cleanup and migration.

  • Seek out and gather the evolving needs of the organization concerning the CRM and play a central role in helping the CRM Product Manager synthesize these needs into a product roadmap.

  • Research
    best practices and become an expert where needed on third party integrated tools.

  • Collaborate with other 350 product teams, including Web, Data and Organizing & Campaign Tools on cross-team projects and priorities.

    Required Qualifications:

  • Experience as a Salesforce super-user or system administrator.

  • Experience with Nonprofit Success Pack (NPSP)

  • Strong understanding of permissions in Salesforce - Public Groups, Profiles, Roles, Sharing Settings, Permission Sets, Org-wide defaults.

  • In-depth knowledge of custom objects, formula fields, validation rules, workflows, flows and process builders.

  • Comfortable creating reports and dashboards as per users need.

  • Friendly, positive, approachable, non-defensive, thoughtful.

  • Obsessed with detail, hyper-careful, and accurate.

  • Motivated by helping others succeed.

  • Able to create work plans and anticipate deadlines.

  • Comfortable juggling multiple priorities with competing deadlines.

  • Must believe and embrace 350.org’s vision, mission, and progressive values.

    Desired (but not required) Qualifications:

  • Salesforce Administrator Certification.

  • Salesforce Nonprofit Cloud Consultant Certification.

  • Experience with integrations including FormAssembly, Campaign Monitor, Data Loader and DLRS.

  • Experience with ActionKit.

    How to Apply

  • For more information and job application details, see; 350.org Senior CRM Specialist Jobs in Kenya

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