United States International University - Africa Jobs in Kenya

5. United States International University Africa ICT Officer II Jobs in Kenya


Reporting to Chief Manager – ICT (Service Delivery), the holder of this position will be responsible for capturing incoming hardware and software calls from various user stations and resolve them.

Key Responsibilities
  • Capturing on the helpdesk system the details to all user requests as they come in via phone or email.
  • Ensuring that all the pertinent details of a request are accurately captured.
  • Resolving level 1 calls (MS Office, User permissions, Internet Access, Printing errors, etc.) over the phone or remotely by employing comprehensive problem analysis and customer service skills.
  • Assigning level 2 and 3 calls to appropriate ICT Specialists in the various sections
  • Ensure equipment is available to students, faculty and administration staff as per requests.
  • Maintain and control user authentication information details for access and security.
  • Ensuring all calls are appropriately assigned or escalated.
  • Ensuring that all completed calls are appropriately closed.
  • Test, image, and clean PCs, laptops, and other related hardware.
  • Working in shifts to ensure service availability during all the required times.
  • Updating the helpdesk knowledgebase with relevant information.
  • Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
  • Develop and conduct user training programs as well as maintain and update system procedure manuals to improve on performance standards.
  • Will be responsible for developing the following Reports: Weekly activity Reports, checklist Report, and ticket Resolution Report.

    Educational Qualifications and Professional Experience
  • Bachelor’s degree in Information Technology from an accredited university.
  • CCNA, ITIL, MCITP or MCTS Certifications
  • At least 3 years of relevant experience in a similar position.

    Personal Attributes & Competencies
  • Confidentiality and integrity;
  • Team player with excellent interpersonal skills;
  • Relationship builder & effective negotiator;
  • Good Communication skills;
  • Self motivated;
  • Attention to detail;
  • Adaptability and reliability.

    If you have the requisite qualifications and experience and want to work as a team member in a modern and progressive institution where you can make a difference, please apply.

    Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts to the address below by Friday, February 24, 2017.

    Director of Human Resources,
    United States International University - Africa
    P.O Box 14634-00800, Nairobi, Kenya
    Email: jobs@usiu.ac.ke

    USIU-Africa is an equal opportunity employer.

    For more information and job application details, see; United States International University Africa ICT Officer II Jobs in Kenya

    6. United States International University Africa Accountant Jobs in Kenya

    Reporting to the Principal Accountant- Receivables, the holder of this position will responsible for supporting the day to day running of the accounts receivables function.

    Key Responsibilities
  • Handle queries pertaining to student fees balance and issue statements of account as and when required.
  • Maintain and update student accounts
  • Lift holds for registration and financial clearance to students
  • Process student refunds on a monthly basis.
  • Reconcile cafeteria debit notes on a monthly basis
  • Reconcile club accounts and special events account.
  • Reconcile Transport and Student Health insurance accounts
  • Draft letters and prepare invoices for students.
  • Perform other duties assigned

    Educational Qualifications and Professional Experience
  • Completed CPA (K) / ACCA (Final Level)
  • At least 3 years of relevant experience in a similar position.

    Personal Attributes & Competencies
  • Must have experience working with ERPs and be proficient in Excel.
  • Thorough understanding of IFRS concepts
  • Confidentiality and integrity;
  • Team player with excellent interpersonal skills;
  • Relationship builder & effective negotiator;
  • Good Communication skills;
  • Self-motivated;
  • Attention to detail;
  • Adaptability and reliability

    If you have the requisite qualifications and experience and want to work as a team member in a modern and progressive institution where you can make a difference, please apply.

    Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts to the address below by Friday, February 24, 2017.

    Director of Human Resources,
    United States International University - Africa
    P.O Box 14634-00800,
    Nairobi, Kenya

    Email: jobs@usiu.ac.ke

    USIU-Africa is an equal opportunity employer.

    For more information and job application details, see; United States International University Africa Accountant Jobs in Kenya

    7. United States International University Africa Library Assistant Jobs in Kenya

    Reporting to the University Librarian, the holder of this position will assist in processing information resources and facilitating access to information.

    Key Responsibilities
  • Charging and discharging information materials to library users and update their records, clear paid library penalties fees to facilitate utilization of library resources.
  • Assist in providing reference information services to the university community to facilitate information retrieval.
  • Provide library user education through library orientation and training sessions, to promote user information literacy.
  • Organizing and maintaining library stock (shelving and shelf reading) to facilitate identification and retrieval of information resources.
  • Training and monitoring work-study students, interns and students on attachment.
  • Assist in cataloguing, classification and indexing to facilitate easy retrieval of information materials.
  • Receiving, verification and physical processing of information materials.
  • Assist in facilitating interlibrary loan requests.
  • Assist in stock taking/reconciliation, weeding and book sales of weeded books.
  • Assist in library clearances to students, staff and faculty.
  • Biometric registration of new library users and laptop registration to facilitate library access.
  • Assist in issuing of user barcodes to library users to facilitate ID processing.
  • Any other duty as may be assigned from time to time.

    Educational Qualifications and Professional Experience
  • Diploma in Information and Library Studies from an accredited academic institution.
  • At least 2 years of relevant post-qualification experience in a similar position.

    Personal Attributes & Competencies
  • Confidentiality and integrity;
  • Team player with excellent interpersonal skills;
  • Relationship builder & effective negotiator;
  • Good Communication skills;
  • Self motivated;
  • Attention to detail;
  • Adaptability and reliability

    If you have the requisite qualifications and experience and want to work as a team member in a modern and progressive institution where you can make a difference, please apply.

    Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts to the address below by Friday, February 24, 2017.

    Director of Human Resources,
    United States International University - Africa
    P.O Box 14634-00800, Nairobi, Kenya
    Email: jobs@usiu.ac.ke

    USIU-Africa is an equal opportunity employer.

    For more information and job application details, see; United States International University Africa Library Assistant Jobs in Kenya

    More United States International University - Africa Jobs in Kenya - Page 1
    | 2 | 3 |

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.

    Scholarship 2017/18

    Undergraduate Scholarships,
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.