Finn Church Aid Regional Quality Adviser (Africa and the Middle East) Job in Kenya

Finn Church Aid (FCA) is Finland’s biggest development co-operation Organization and the second biggest organization in Finland working in humanitarian aid.


Finn Church Aid is a member of the ACT Alliance (ACT), an alliance of faith-based development and humanitarian aid organizations forming one of the world’s largest aid organizations.

FCA is looking for a Regional Quality Adviser, Africa and the Middle East.

Duties and responsibilities:
  • Support Core Humanitarian Standard integration and verification process
  • Provide technical support on development and maintaining of context specific complaints systems
  • Liaise between the region and the HO when developing guiding documents & procedures related to quality, accountability and PME
  • Contribute development of FCAs new complaint handling system
  • Assist Head Office based in Helsinki. Finland at managing investigations of sensitive complaints

    Competence and Personal Requirements:
  • Masters degree or equivalent work experience
  • In depth work experience in development cooperation in INGO sector
  • Knowledge on the Core Humanitarian Standard (CHS) and complaints handling and related systems
  • Experience of operational development and humanitarian work in fragile contexts is an asset

  • Language skills: Finnish, English, French

    Interested candidates should submit their motivation letter and CV to recruitment.esaro@kua.fi by Friday 13th October, 2016.

    This is a fixed term position to 30th June 2017.

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