Fairmont Hotels Career Opportunities in Kenya

10. Front Office Manager

Job Number: KEN00675

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

Summary of Responsibilities:
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Lead and manage all aspects of the Front Office department and ensure all service standards are followed

Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

Handle guest concerns and react quickly, logging and notifying proper areas

Conduct regularly scheduled departmental meeting

Manage the departmental budget

Balance operational, administrative and Colleague needs

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications:

Previous leadership experience required

Previous Property Management System experience required

Computer literate in Microsoft Window applications required

University/College degree in a related discipline preferred

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: The position is open to Kenyan citizens only

Apply Today:
For more information and job application details, see; Fairmont Hotels Jobs in Kenya

Closing Date: 10.Feb.2017, 7:59:00 AM

11. Public Area Attendant

Job Number: KEN00690

First impressions are everything! As a Public Area Attendant we want our Guests to see a sparkling lobby every time they walk in. The pride you take in ensuring all public areas of the hotel are clean and tidy

will reflect in the Guests view of our property as one of superior quality.

Summary of Responsibilities:
Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Clean assigned public areas throughout hotel

Empty trash in all public areas and clean public area restrooms

Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny

Vacuum carpets where needed

Follow departmental policies, procedures and service standards

Report necessary maintenance items

Follow all safety and sanitation policies

Other duties as assigned

Qualifications:

Previous housekeeping experience an asset

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

Ability to work well under pressure in a fast paced environment

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Frequent lifting and carrying up to 30 lbs

Frequent kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Please insert verbiage around hotel's ability to support visas/work permits

Apply Today:
For more information and job application details, see; Fairmont Hotels Jobs in Kenya

Closing Date: 10.Feb.2017, 7:59:00 AM

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