Collection Specialist Jobs in Nairobi

Collection Specialist Jobs in Nairobi

Our client is a start-up financing digital platform and they are seeking to hire a Collections Specialist to engage in consumer collections of overdue accounts.

Responsibilities

Call customers with overdue accounts

Understand and explain benefits of repayment and credit history to customers

Correct customer misunderstandings on product policies and terms

Diffuse tension from bad customer experiences with the application

Set up payment plans and follow-up schedule
Establish and maintain caring relationships with customers, determine reasons for non-payment and engage in negotiations to bridge business and customer needs

Educate customers on consequences for late payments

Escalate difficult or unusual cases to Team Lead

Escalate and document problems with customer identification information

Provide feedback on reasons for default to Team Lead

Champion the voice of the customer to Team Lead by providing input on product and user experience

Engage in creative projects and tasks at the request of Team Lead (example: onboarding welcome calls, white glove service for top customers, etc.)

Qualifications

At least a degree in any field.

Previous collections experience is compulsory

High level of financial literacy

Strong problem-solving, negotiation, and conflict resolution skills

Fast at typing and working with modern, digital technology

Excellent communication skills, both verbally and in writing

Willingness to work a flexible and variable schedule

Patient and able

to handle customer complaints or misunderstandings

Strong work ethic, punctual, accountable, and team player

Quick learner, creative, intellectually curious and unafraid to ask questions

Able to multi-task and work on multiple projects simultaneously

Readily accepts feedback and incorporates changes into behavior

Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company

Experience with multiple types of formal and informal credit products

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Business Development Manager – Insurance) to jobs@corporatestaffing.co.ke on or before 29th July 2019.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted

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