Virtual City Jobs

Virtual City is the market leader in the development, customization and implementation of innovative mobility solutions.

The company has achieved this by being able to constantly recognize and adapt to the changing needs and growing demands of their clients by continuously developing and introducing new technological innovations into the market.

The company seeks to recruit:

1. Client Services Manager

who will develop all Group Client Service Plans to enforce Customer Service Charter, while supporting the Chief Technical Officer.

Role

The position holder will be reporting to the Chief Technical Officer.

  • Develop Group Client Services Plan
  • Enforce Customer Service Charter
  • Lead all Personnel in Service Delivery Departments
  • Direct and coordinate activities of business or departments concerned with Service Delivery
  • Enforce and Consolidate Reporting from teams
  • Enforce Quality of Service across Service Delivery Departments

    Key responsibilities will be:

  • Lead all Personnel in Service Delivery Departments
  • Planning and Strategy - Develop Group Client Services PlanMap Service Delivery Plans
  • Departmental Co-coordination-Work with departmental heads to schedule, supervise and direct the work of all employees
  • Enforce and Consolidate Reporting from teams - Monitor and Report on Account Management Team Performance
  • Lead the Technical Implementation teams
  • Develop skills base to support all group products and services
  • Develop detailed Technical Resolution Plan and procedures that include
  • Develop on-site test plan for re-deployed/updated systems.
  • Liaise with internal and external project managers.
  • Lead the Technical Support Teams
  • Support clients within the set resolution time frames
  • Monitor and Report on Customer Service Performance
  • Develop & Ensure the compliance with the following
  • Align deliverables and response times with Customer Service Objectives
  • Ensure all tasks, deliverables, resolutions, etc are captured in CRM
  • Resource Development- Keep abreast with the latest technologies both in hardware and software

    2. Project Manager:

    Role

    To oversee the production team, at all stages to ensure project completion.

    The position holder will be reporting to the Chief Technical Officer.

  • He / She will have the following roles:
  • Oversee the production team
  • Designate technical resources for projects
  • Coordinate development team members
  • Technical design and analysis
  • Design applications, databases and user interfaces
  • Database administration
  • Prepare and implement program code
  • Technical research
  • Prepare manuals and system documentation
  • Prepare & monitor development team work-plans
  • Manage inter-departmental handover

    Key responsibilities will be:

  • Oversee the production team, at all stages to ensure project completion
  • Develop detailed technical design documentation
  • Develop technical module design
  • Develop version determination and control
  • Determine resources technical resources for projects
  • Protect the detailed specification at all phases
  • Technical testing
  • Project Management
  • Enforce development standards and controls

    Qualified graduates should send an updated Curriculum Vitae (Ms Word version) to: careers{at}altimaafrica.com clearly stating the job position in the subject.

    Application deadline: 9th December 2011

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