Senior Manager Consumer Insights Jobs

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Reporting to the Director Electricity, the position holder will be responsible for protecting the interests of consumers by regulating the quality of services provided and maintaining the performance of utilities and electrical contractors.

Key Responsibilities:

  • Develop, review and enforce regulations, standards, codes and customer charters relating to the use of electrical energy;

  • Plan and manage technical audits of the regulated utilities and follow up on corrective measures;

  • Provide technical input in the review of retail electricity tariffs;

  • Implement public education/awareness programmes for consumers;

  • Analyse customer satisfaction survey results and monitor customer satisfaction index (CSI);

  • Resolve complaints and disputes between and among electricity consumers, licensees and electrical contractors; and

  • Participate in licensing of electricians and registration of electrical contractors.

    Qualifications, Experience and Skills:

  • A Bachelors degree in Engineering;

  • Must be a Registered Engineer by the Kenya Engineers Registration Board;

  • At least seven (7) years relevant experience, three (3) of which must be in a senior management position;

  • Understanding of the contemporary issues in the energy sector; and

  • A self motivated individual, with strong leadership, interpersonal, decision making, communication and presentation skills.
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    Senior Manager Consumer Insights Jobs – Senior Manager Jobs, Salary, Resume - Senior Manager Consumer Insights Jobs – Senior Manager Jobs, Salary, Resume - Senior Manager Consumer Insights Jobs – Senior Manager Jobs, Salary, Resume

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