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Hotel Housekeeper

Scott Christian University has just completed phase one of the retreat center. It is currently looking for staff to occupy new vacancies related to hotel industry. To begin with an executive house keeper will be required.

Key Responsibilities

Customer Focus:

  • To implement the consistent delivery of superior customer service through the Customer Service Programme.
  • To ensure that the department creates a professional impression to customers and team members.
  • To review and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.
  • To review and act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
  • To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
  • To organize and set up on-going deep clean schedules.

    Business Awareness:

  • To be fully aware of budgeted and actual departmental financial targets. This to include revenue, stock levels, average spends and departmental profits.
  • To be fully aware of departmental budgeted and actual payroll costs and manage by allocating labour resources in line with forecasted and actual business levels, through productivity ratios and payroll management.
  • To be fully aware of and control departmental operating costs in line with forecasted business levels.
  • To control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures.
  • To assist with the control of purchasing in department by effective use of S.A.P.

    Specific Job Accountabilities:

  • To ensure efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel business.
  • To carry out stock takes as required.
  • To ensure all charges are raised for laundry and dry cleaning services, where appropriate.
  • To assist with the preparation of Housekeeping budgets.
  • To update price comparisons of all Housekeeping sundry items.
  • To maintain good effective working relationships with linen/laundry suppliers where appropriate.

    Growing the Business:

  • To positively approach sales opportunities in order to maximise hotels revenue and exceed budgeted targets.
  • To suggest promotional opportunities to enhance hotel and department performance.
  • To ensure all department team members are sales focused.

    People Management:

  • To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
  • To ensure effective communication with your team by holding regular briefing sessions
  • To carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team member’s personal development. .
  • To set clear objectives for departmental team members, linked with the hotel’s Business plan.
  • To continuously coach and counsel colleagues.
  • To review the success of training in meeting objectives.

    Controlling the Environment:

  • To ensure the department operates effectively on a day to day basis, ensuring company standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
  • To comply with your responsibilities under the Regulatory Reform (Fire Safety) Order 2005 as detailed in the QMH Fire Safety Management System, a copy of which can be found in each hotel or accessed on the intranet.
  • To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to and team members are trained accordingly.
  • To review and co-ordinate action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.


  • Relevant diploma and housekeeping experience.
  • Fluency English is mandatory

    How to apply

    Interested candidates who satisfy the above requirements should forward their applications accompanied by a detailed CV, email address, day time telephone contact, name and address of three referees and current /expected salary

    Human Resource Office
    Scott Christian University
    P.O Box 49-90100, Machakos
    Email address. hr [at]

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